Sara Ali

IT Support Engineer

• Job Details:Performed patch management and updates for web, database, and application servers using ManageEngine Endpoint Central, including systems integrated with Kuwait Civil ID (PACI) authentication. Conducted post-update server restarts and performed service verification using SOAP requests via SOAPUI to ensure system stability and functionality. Currently learning and supporting SharePoint platform operations.

Junior Administrator

• Job Details:Managed and signed invoices for daily operations. Created daily reports for company managers and owners. Performed data analysis and reporting using Excel. Designed monthly payroll reports and employee incentive plans. Developed an internal app using Excel for employee self-service (annual leave, sick leave, short leave, salary certificate).