
Sara Mohamed Abdelaziz
Business Development Manager and Customer Relationship Manager at Certifeka
Shorouk City, Cairo, EgyptWork Experience
Operations and Customer Relations ManagerFull Time
- Job Details:-Plans and coordinates over than 35 events/trips per year. - Assist customers with questions relating to booking, billing, and collections. - Responsible for maintaining customer relations - handling any complaints, reviews, suggestions -Conduct presentations for prospective clients that serve as a booking backup and facilitate onboarding processes -Develop a caring and compassionate relationship built on trust and encourage two-way communication with the clients. - Responsible for developing comprehensive client profiles along with the sales team. - Continuously developed correspondence for clients to thank them for joining our company. -Developed several innovative database functions - Process and code invoices from vendors to the proper department Business Development and Customer Relationship Manager
Business Development Manager and Customer Relationship ManagerFull Time
Certifeka
Sep 2020 - Present -4 yrs, 9 months
Alumni Relations and Student DevelopmentFull Time
Canadian International College
Feb 2018 - Sep 2020 -2 yrs, 7 months
Egypt
Clients Relations Manager Assistant,Full Time
Megasoft IT Consultancy and Training
Feb 2017 - Jan 2018 -11 months
Egypt , Cairo
- Job Details:•Participates actively with creative and innovative ideas in all marketing activities (promotions, mail shots, brochures etc…) •Produces required artwork designs related to various marketing activities to communicate an intended message. •Coordinates and liaises with media and print houses and advertising agencies for company publications and promotional material. •Posts/Maintains company’s website including newsletters, news, training schedules, event photos etc .. •Maintains training stationery inventory (block notes, pens etc….) and raises requirements at suitable reorder point to process. •Creates and maintains course schedule on the Training System. •Receives and processes Course Registrations and updates customer booking on the system accordingly. •Sends course reminder e-mails to course delegates (also re-confirms on the phone/mobile) with all details of the training event. •Prepares and supervises course-ware prints required prior to course start date for all participants. •Distributes Attendance Sheets on course starts to be filled and signed by all participants, then issues Courses Attendance Certificates on the end of the course. •Distributes Evaluation Sheets on the end date of the course to be filled by all participants, passes to Management for feedback and comments, then finally files for future reference. •Contributes to MegaSoft Course-ware Development Design and Publishing.
Education
Bachelor's Degree in Applied Science and Arts
German University in Cairo (GUC)Jan 2006 - Jan 2011 - 5 yr
High School - American diploma
Modern EducationJan 2006
Languages
English
FluentArabic
AdvancedFrench
Intermediate
Training & Certifications
ILETS
2014