SH

Sapreen Hagag

Social Media Agent & Customer Support at Volume

Cairo, Egypt

Work Experience

  • Social Media Agent & Customer Support

    Volume

    Jul 2022 - Present -2 yrs, 11 months

    Egypt

    • Job Details:Handled multiple social media accounts including Pizza King, Moran, Kingdom Pizza, Cake Squad, and Mo'men. Responded to customer inquiries on social media with professionalism and empathy. Resolved complaints and maintained customer satisfaction, contributing to brand loyalty. Assisted in content moderation and ensured brand consistency across all platforms. Worked efficiently under pressure and met performance targets consistently.

    • Skills

    • Customer Support
    • Community Management
    • Conflict Resolution
    • social media moderation
    • Teamwork and Collaboration
    • Ability to work under pressure
    • Strong Communication Skills

    Languages

    • Arabic

      Fluent

    • English

      Intermediate
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