Sandy Fathy Shaker Kolta
Sales, Marketing, Customer Service
Cairo, EgyptWork Experience
Microsoft specialist Full Time
SoftTrend
Mar 2016 - Dec 2016 -9 months
Egypt , Cairo
- Job Details:- E-Marketing for Microsoft products. - Account manager for our clients “Microsoft clients” - Handling technical issues related to Microsoft products. - Identify, research, and resolve customer issues using the computer system. - Follow-up on customer inquiries not immediately resolved. - Sale Microsoft products. - Handling Client complaint. - Visits survey for Microsoft products Client Needs.
Microsoft specialist Full Time
SoftTrend
Mar 2016 - Dec 2016 -9 months
Egypt , Cairo
- Job Details:- E-Marketing for Microsoft products. - Account manager for our clients “Microsoft clients” - Handling technical issues related to Microsoft products. - Identify, research, and resolve customer issues using the computer system. - Follow-up on customer inquiries not immediately resolved. - Sale Microsoft products. - Handling Client complaint. - Visits survey for Microsoft products Client Needs.
Education
Technical Diploma in marketing
DMarts Marketing AcademyJan 2016 - Jan 2016 - 0 Month
Licance in Faculty of law
Ain Shams University (ASU)Jan 2004 - Jan 2008 - 4 yr
High School - Thanaweya Amma
modern schoolJan 2004
Skills
- Microsoft Word
- Microsoft Office
- Microsoft Excel
- Microsoft Outlook
- Microsoft Windows
- Microsoft Powerpoint
- CRM
- Customer Service
- Computer Skills
- Handling Complaint
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Languages
Arabic
FluentEnglish
Advanced
Training & Certifications
CDM Digital marketing Certificate
DMARTS “ Marketing academy·2016Leadership
Auc (vodafone Egypt )·2015Sales technique
Auc (vodafone Egypt )·2015Cstumer satisfaction
Vodafone Egypt ·2014Cstumer satisfaction
Vodafone Egypt ·2014Money landring
Center bank of Egypt ·2013Icdl
Ein shams university ·2009