Sandeep Kumar Alle

Lead Engineer - Service Delivery

• Job Details:Service delivery across multiple application reconciliation, reporting tools, and infrastructure monitoring platforms. Provide end-to-end production support, ensuring rapid resolution of issues and maintaining high application stability. Perform root cause analysis and in-depth debugging of Windows-based applications, with a focus on incident prevention and continuous improvement. Analyze and optimize PowerShell scripts, stored procedures, and SQL queries to improve system performance and reduce operational failures. Manage work scheduling, task prioritization, and failure analysis for seamless operations. Implement minor code fixes and conduct thorough bug-fix analysis across supported applications. Develop and automate regular reports using SSRS in response to user requests and operational needs. Design and implement Power BI dashboards to consolidate and visualize key metrics, including client, platform, and server details. Spearhead automation initiatives to reduce manual effort, improve response times, and enhance operational efficiency. Participate actively in change management and problem management processes, ensuring minimal business disruption and smooth implementation. Provide user support by addressing inquiries, delivering high-quality resolutions, and ensuring adherence to SLAs.

IT Technical Analyst

• Job Details:Supporting, maintaining, enhancing, and debugging applications by investigating root causes of issues in the J2EE middleware application environment.