Sana Abbedou

customer success specialist

• Job Details:led end-to-end onboarding of new clients on our saas-based hris platform, ensuring smooth implementation and go-live readiness. provided ongoing client support through ticket management and resolution of escalations. oversaw renewal processes, including the identification of upsell and cross-sell opportunities based on product usage and business needs. monitored client health using qos indicators and usage analytics to proactively address adoption or retention risks. acted as the company’s data protection officer (dpo), managing gdpr-related declarations and ensuring data compliance across all departments. designed and deployed ai agents to automate internal workflows, aligned with departmental needs and process improvement goals. worked cross-functionally with sales, product, and technical teams to deliver seamless and value-driven customer experience.

project founder

• Job Details:developed and pitched artconnecte, an ai-integrated e-learning platform for fine arts and cultural education. participated in cross-disciplinary training sessions in tech, education, and arts to prototype the platform. delivered webinars and masterclasses as part of outreach and community engagement. received mentorship in business modeling, ui/ux, and digital pedagogy during incubation in france.

business development manager

• Job Details:managed business development operations for b2c (student acquisition) and b2b (corporate training). represented the company at qatar web summit, pitching to international investors and partners. designed go-to-market strategies and led outreach to students, institutions, and hr departments. directed a strategic project with the opcw and ministry of defense on chemical traceability and national exhibition.