Basic Info

Mohamed Samir

8 years

Dubai, United Arab Emirates

Bachelor's Degree

Experienced

Work Experience

Sales Executive at Etisalat UAE

Experience Details

Sales Executive

Sales/Retail

Entry Level

•Sell a company's products and services. Customers include individuals, businesses and government organizations and sales may be domestic (within the UAE) or international, or a combination of both.


Company Details

Etisalat UAE (multinational)

Dubai, United Arab Emirates

More than 1000 employees

Telecommunications

www.Etisalat.ae

Apr 2016 to present (1 year)
Enterprise Sales Account Manager at TEData

Experience Details

Enterprise Sales Account Manager

Sales/Retail

Experienced (Non-Manager)

•Created sales contacts with on- and off-premise accounts.
•Organized joint sales calls with current customers and outside vendors.
•Built client relationships by acting as the liaison between the customer service and sales teams.
•Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
•Increased sales volume by adding more accounts in the area territory.
•Consistently exceeded monthly sales quotas by more than 10 % by pursuing leads and expanding the prospect list.
•Developed competitive comparison tables of internet service pricing, fees, ratings, category and product performance to use for account sales calls.
•Effectively led a seasoned team of partner managers and account coordinators.
•Monitored market activity and quoted pricing to maintain healthy profit margins.
•Negotiated prices, terms of sale and service agreements.
•Strategic Account Development


Company Details

TEData (multinational)

Cairo & Giza, Egypt

N/A

Internet/E-commerce

N/A

Jan 2012 to May 2016 (4 years 4 months)
Customer Service Team leader at TEData

Experience Details

Customer Service Team leader

Customer Service/Support

Experienced (Non-Manager)

• Leading a team of customer service professionals, and directing them to achieve the sales targets.
• Managing the overall performance, attendance, Call Quality and whole KPIS sat by management.
• Responsible for the productivity and performance of the Customer Service department.
• Ensures efficient delivery of products and services by monitoring calls quality daily and monthly.
• Develop and implement policies and procedures, Set KPIS indicators according to business needs.
• Following up on cases, Validate and resolving complaints against call center Department.
• Work on Agents and team development by implementing new ideas that helps moving forward through customer satisfaction and impacts the customer experience and Telecom Egypt image in the market.


Company Details

TEData (multinational)

Cairo & Giza, Egypt

More than 1000 employees

Internet/E-commerce

N/A

Jan 2009 to Jan 2012 (3 years)
Direct sales at Piraeus Bank Egypt

Experience Details

Direct sales

Banking

Entry Level

• Generate new leads to achieve customer acquisition targets.
• Meet and exceed sales performance indicators (# of calls, appointment, submission, approval).
• Prepare sales performance indicator reports.
• Participate in bank and departmental activities.
• Maintain service standards and Bank corporate image.
• Complete and complete report submissions on a timely basis.
• Attend pre-arranged coaching and training sessions.
• Well known of the Credit Card criteria


Company Details

Piraeus Bank Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Banking

N/A

Jan 2006 to Jan 2008 (2 years)

Education

Bachelor’s Degree, social work in Social Work

Education Details

Bachelor’s Degree, social work

Social Work

Higher Social Work Institute, Egypt

C / Good / 65 - 75%

N/A

N/A

Higher Social Work Institute
2002 - 2006

Certifications

Certificate details

Marketing Fundamentals

Aug 2015

N/A

http://www.lynda.com/home/CertificateOfCompletion/PrintCertificate.aspx?lpk57=47BA065307B64A3590A3F5CAB73C2B1C

N/A

Lunda.com

N/A

Certificate details

 Marketing research Fundamentals

Aug 2015

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

An Introduction to Marketing

Jan 2013

Online coures

N/A

Training/Course Details

Fundamentals of Project Management

Mar 2015

TEData

N/A

Training/Course Details

Organizational Analysis

Jan 2014

coursera.org

N/A

This profile is fresh!
Last update 4 days ago.

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Profile Skills and Keywords

? Marketing Research FundamentalsAn Introduction To MarketingAnalyticalArabicBankingBusiness DevelopmentCreativeCreativeness And Strong Organizational And Management SkillsCustomer ServiceCustomer Service Team LeaderDirect SalesE-commerceEnglishEnterprise Sales Account ManagerEtisalat UAEFundamentals Of Project ManagementGermanInternetInterpersonal SkillsMarketing FundamentalsMarketing ResearchMicrosoft ExcelMicrosoft OfficeMicrosoft PowerPointNegotiation SkillsOrganizational AnalysisOrganizerPiraeus Bank EgyptProblem SolverPublic RelationReadingRetailSalesSales ExecutiveSocialSocial WorkSupportSwamingTEDataTelecommunications

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

German

German

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Tools and Technologies

Microsoft office

Microsoft office

: Expert

: Extreme - I love it!

:

More than 7 years

marketing research

marketing research

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: Extreme - I love it!

:

5-7 years

Fields of Expertise

Customer service

Customer service

: Expert

: Extreme - I love it!

:

More than 7 years

Sales

Sales

: Expert

: Extreme - I love it!

:

More than 7 years

Public relation

Public relation

: Expert

: Extreme - I love it!

:

3-5 years

Creativeness and strong organizational and management skills

Creativeness and strong organizational and management skills

: Expert

: Extreme - I love it!

:

3-5 years

Negotiation skills

Negotiation skills

: Expert

: Extreme - I love it!

:

3-5 years

interpersonal skills

interpersonal skills

: Expert

: Extreme - I love it!

:

3-5 years

Key Skills

Analytical, Creative, Organizer, Problem Solver, Social

Online Presence

www.linkedin.com/in/samirmohamed183

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