Basic Info

Sameh sabry, PMP

6 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Senior Project Manager at IST Networks

Experience Details

Senior Project Manager

Project/Program Management

Manager

- Lead projects focused on Call Centers development and systems integration in different technologies (Cisco, Genesys and Avaya)
- I am responsible for the delivery in the following areas ( UAE, QATAR, OMAN, and KUWAIT) with different sectors of business (Banking , Telecom , Commercial and government)
- Effectively managing multiple orders to ensure that they are delivered on time, within budget and to the Clients satisfaction.
- Project kick-off, Project planning, Milestone plan, Communication & Project Governance.
- Managing Customer Interactions, Business Requirements mapping, Solution driven scope.
- Managing Project Stake holders (Internal & external customers), RACI Matrix, Sign offs, Reviews and Project updates/communications and Escalations
- Delegating tasks and responsibilities to appropriate personnel.
- Resolving conflicts within the project team
- Preparing weekly and monthly status reports


Company Details

IST Networks

Dubai, United Arab Emirates

101-500 employees

Information Technology Services

http://www.istnetworks.com/

Nov 2014 to present (2 years 1 month)
Operations Project Manager at Saudi Telecom Company (STC)

Experience Details

Operations Project Manager

Project/Program Management

Manager

leading STC call center technology operations with more than 40 engineers in 9 teams over all STC sites
- Ensuring SLA targets are met (coordinating all activities to ensure all tasks are performed in a consistent manner and on schedule).
- Acting as point of escalation for issues beyond usual scope , Following up with reported issues and tickets
- Conducting continuous process improvements.
- Performing resource management and scheduling, including provision of overall direction of the activities of the support specialists.
- Liaising with other Service Provider, 3rd party groups and Vendors.
- Preparing weekly and monthly status reports.


Company Details

Saudi Telecom Company (STC)

Riyadh, Saudi Arabia

N/A

Telecommunications

www.stc.com.sa

Mar 2013 to Nov 2014 (1 year 8 months)
Project Manager at GCSSD

Experience Details

Project Manager

IT/Software Development

Manager

- leading the project team and coordinating the project
- Liaising with customers managers (negotiating with customer’s applications managers regarding the classification of enhancements and the scheduling of tasks, and coordinating the presentation of deliverables to customer’s applications manager).
- Assigning and priority tasks to the team members and coordinate the deadlines overall the project
- Communicate with the Development and Quality team and solve any problems facing their work


Company Details

GCSSD (multinational)

Cairo, Egypt

N/A

Information Technology Services

www.gcssd.com

Aug 2012 to Mar 2013 (7 months)
Project coordinator at GCSSD

Experience Details

Project coordinator

IT/Software Development

Experienced (Non-Manager)

- leading the project team and coordinating the project
- Assigning and priority tasks to the team members and coordinate the deadlines overall the project
- Report the status of all the departments to the project manager
- Communicate with the Development and Quality team and solve any problems facing their work


Company Details

GCSSD (multinational)

Cairo, Egypt

51-100 employees

Information Technology Services

www.gcssd.com

Mar 2012 to Aug 2012 (5 months)
Senior Software Testing Engineer at GCSSD

Experience Details

Senior Software Testing Engineer

Quality, IT/Software Development

Experienced (Non-Manager)

- Leading a team of 7 Quality Engineers, Running interviews for hiring quality engineers, preparing training courses for the new engineers and walking them through our Process
- Providing Test Estimates for various phases of projects
- Performing smoke, Functional, GUI, Regression, End to End and Production Verification testing
- Web Application Testing, GUI Testing and Content management systems testing For Freedom communications websites Creation and Review of System Test Cases


Company Details

GCSSD (multinational)

Cairo, Egypt

51-100 employees

Information Technology Services

www.gcssd.com

Jul 2011 to Mar 2012 (8 months)
Junior Software Testing Engineer at GCSSD

Experience Details

Junior Software Testing Engineer

Quality, IT/Software Development

Entry Level

- Functional testing commercial
- Requirement Ambiguity Analysis
- Creation and Review of System Test Cases and Test Case Execution
- Defects management


Company Details

GCSSD (multinational)

Cairo, Egypt

51-100 employees

Information Technology Services

www.gcssd.com

Dec 2010 to Jul 2011 (7 months)
DSL Technical support at Linkdotnet

Experience Details

DSL Technical support

Customer Service/Support, IT/Software Development

Entry Level

N/A


Company Details

Linkdotnet

Cairo, Egypt

More then 1000 employees

Information Technology Services, Internet/E-commerce

http://www.link.net

Jan 2009 to Dec 2010 (1 year 11 months)
IT Help disk at Sites International for Engineering

Experience Details

IT Help disk

IT/Software Development

Entry Level

N/A


Company Details

Sites International for Engineering

Cairo, Egypt

11-50 employees

Construction - Industrial Facilities and Infrastructure

N/A

Mar 2007 to Jul 2007 (4 months)

Achievements


I am responsible about the delivery in the following areas ( UAE, QATAR, OMAN, and KUWAIT) with different sectors of business (Banking , Telecom , Commercial and government) as in example below projects
• Daman (National Health Insurance Company)
• IBQ (International Bank of Qatar)
• MOI ( Ministry of Interior of UAE )
• Air Arabia
• OAB (Oman Arab Bank)
• Doha Bank
• PDO (Petroleum Development Oman)
• MOF (Ministry of Finance of Kuwait )
• FDF (Family Development Foundation )
• ADX (Abu Dhabi Securities Exchange)
• ArabTec
• MOFA (Ministry of Foreign Affairs)
• Alhamra
• RAK (Government of Ras Al Khaimah )



Provide a quality managed services for the operations, monitoring, maintenance and support (All Levels) for all contact centers’ hardware and operating systems.


• Middle East News Agency (MENA)
(iContent) Easy to use CMS to Store, organize, create, and publish, all News and Multimedia, handling complicated workflows with multi-levels and different roles also integrated with YouTube and Facebook APIs.



manage the team to complete implementation of all system modules , got the client signed off on the UAT


lead the team and help them all to got the ISTQB certificate


got the ISTQB certificate


Best agent for several months


Got experience on system administration


joined the Egyptian national team for roller hockey

Education

Bachelor's Degree in Computer and system

Education Details

Bachelor's Degree

Computer and system

Ain Shams University, Egypt

Not specified

N/A

N/A

Ain Shams University
2002 - 2006
High School - Thanaweya Amma

High School Details

Thanaweya Amma

abdel azez al sayed

Egypt

2001

A / Excellent / 85 -100%

N/A

abdel azez al sayed
2001

Certifications

Certificate details

istqb Foundation Level

Jun 2011

N/A

N/A

N/A

The International Software Testing Qualifications Board (ISTQB®)

N/A

Certificate details

Project Management Professional Certification | PMP

Jan 2016

N/A

N/A

N/A

PMI

N/A

Training and Courses

Training/Course Details

ITIL® Foundation Certificate in IT Service Management

Jan 2014

SECC

N/A

Training/Course Details

Software Project Management (SPM )

Nov 2012

SECC

N/A

Training/Course Details

Test Automation using Rational Functional Tester.

Mar 2012

Test Pro

N/A

Training/Course Details

Performance and Load testing using JMeter

Jun 2012

GCSSD

N/A

Training/Course Details

Oracle application developer

Sep 2007

YAT

N/A

CCNA at YAT
Sep 2005

Training/Course Details

CCNA

Sep 2005

YAT

N/A

Training/Course Details

PMP Exam Preparation Training

Jan 2015

PMP House

N/A

This profile is not updated!
Last update more than 4 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveArabicBugzillaBusiness-orientedC/C++CCNACommunicatorComputer And SystemConstruction - Industrial Facilities And InfrastructureCustomer ServiceDSL Technical SupportE-commerceEnglishFlexibleFoodGCSSDGermanHard WorkerITIT Help DiskITIL Foundation Certificate In IT Service ManagementInformation Technology ServicesInternetIstqb Foundation LevelJmeter Performance ToolJunior Software Testing EngineerMicrosoft ExcelMicrosoft PowerPointMicrosoft ProjectMicrosoft WordOperationsOperations Project ManagerOracle Application DeveloperPMP Exam Preparation TrainingPerformance And Load Testing Using JMeterPlanningProblem SolverProgram ManagementProjectProject CoordinatorProject ManagementProject Management Professional Certification | PMPProject ManagerQuality AssuranceQuality ControlRisk AnalysisSQLSeaSelenium Automates BrowsersSenior Project ManagerSenior Software Testing EngineerSoftwareSoftware DevelopmentSoftware Project Management (SPM )SportsSupportTechnical SupportTelecommunicationsTest Automation Using Rational Functional TesterTest Automation Using Rational Functional Tester.Zamalek

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

German

German

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Microsoft Word

Microsoft Word

: Advanced

: High

:

3-5 years

bugzilla

bugzilla

: Advanced

: High

:

1-3 years

Microsoft Excel

Microsoft Excel

: Advanced

: High

:

3-5 years

Microsoft PowerPoint

Microsoft PowerPoint

: Intermediate

: High

:

1-3 years

jmeter performance tool

jmeter performance tool

: Intermediate

: High

:

Less than 1 year

Microsoft Project

Microsoft Project

: Beginner

: High

:

Less than 1 year

CCNA

CCNA

: Beginner

: High

:

Less than 1 year

Test Automation using Rational Functional Tester

Test Automation using Rational Functional Tester

: Little knowledge

: High

:

Less than 1 year

Selenium automates browsers

Selenium automates browsers

: Little knowledge

: High

:

Less than 1 year

SQL

SQL

: Little knowledge

: High

:

Less than 1 year

C/C++

C/C++

: Little knowledge

: High

:

Less than 1 year

Fields of Expertise

Planning

Planning

: Expert

: Extreme - I love it!

:

3-5 years

Risk analysis

Risk analysis

: Expert

: High

:

3-5 years

Microsoft Project

Microsoft Project

: Advanced

: Extreme - I love it!

:

3-5 years

technical support

technical support

: Intermediate

: High

:

1-3 years

Operations

Operations

: Intermediate

: High

:

1-3 years

project management

project management

: Intermediate

: Extreme - I love it!

:

3-5 years

Key Skills

Business-oriented, Communicator, Hard worker, Problem Solver, Flexible / Adaptive

Online Presence

http://www.linkedin.com/profile/edit?trk=hb_tab_pro_tophttps://www.facebook.com/sameh.sabry.777?ref=tn_tnmnhttps://twitter.com/Abome7e

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