Basic Info

Sameh Ibrahim (MBIFM)

15 years

Cairo, Egypt

Bachelor's Degree

Senior Management

Work Experience

Director Of Operations at Elite Real Estate & Property Management

Experience Details

Director Of Operations

Operations/Management, C-Level Executive/GM/Director, Business Development

Senior Management (e.g. VP, CEO)

• Responsible to establish the Property & Facilities Management business division.
• Create company’s supply chain.
• Designing workflow & standard operating procedures.
• Carry out regular reviews of contract performance against budget and plans.
• Develop a strategic growth plan with agreed operational budgets with the top management including a business development strategy.
• Formulate the short and medium-range operational & strategic objectives and plans for the Facility Management division.
• In Charge of commercial corporate matters, negotiating and signing FM agreements with the contractors & clients.
• Manage the day to day operations in accordance with company policies and standards to maximize profitability and efficiency.
• Pro-active to have an in-depth understanding and keep abreast of the new laws and regulations of the property market.


Company Details

Elite Real Estate & Property Management

Egypt

N/A

Real Estate/Property Management, Recreational Facilities and Services

N/A

Dec 2016 to present (7 months)
Head Of Operations at EFS Facilities Services Group

Experience Details

Head Of Operations

Operations/Management

Senior Management (e.g. VP, CEO)

• Developed and formulated strategic directions for the business in coordination with the CEO.
• Applied all processes and procedures (HR, HSEQ, Finance, IT, Procurement, operations) which include compliance with all applicable rules and regulations of the local governmental law.
• Ensured all EFS operational offices and contract sites fully comply with EFS systems. Carrying out audits and report findings; evaluated and implemented remedial actions.
• Prepared and submitted business reports, as required; highlighting the OPCOs financial and operational status.
• Conducted reviews and evaluations for cost reduction opportunities; drove growth plans for all contracts that have led to profits increase.
• Chaired Business Development Department from proposition till contract award. Drive the company to achieve sales, profitability, cash flow and business goals and objectives.
• Managed the implementation and mobilization of all new contracts within OPCO accompanied with evaluating the start-up procedures.
• Created a culture of team working in a self-directed work environment. Drove a customer focused service mindset achieving the highest standards of customer care.
• Provided leadership and vision ensured that the company had in place proper operational controls, administrative & reporting procedures and people systems to ensure operating efficiency and growth in line with the objectives of the company.
• Kept abreast of market trends regarding competition, customer preferences etc.
• Represented the company with clients, investors and business partners.


Company Details

EFS Facilities Services Group (multinational)

United Arab Emirates

More than 1000 employees

Real Estate/Property Management, Recreational Facilities and Services

N/A

Oct 2015 to Nov 2016 (1 year 1 month)
General Manager at OSTEL Facilities Management

Experience Details

General Manager

Operations/Management

Senior Management (e.g. VP, CEO)

• Had the responsibility to set up the business alongside of the Chief Executive Officer.
• Tailored a business plan for the company which led to acquire various projects.
• Business achieved breakeven point within the first 2 years of operation.
• Set & completed establishment action plan.
• Managed issuance of all legal & due diligence requirements.
• Selected premises and managed all refurbishment & finishing works.
• Managed creating Brand Identity & website development.
• Established company’s supply chain.
• Handled staffing & recruitment processes.
• Designed workflow & standard operating procedures.
• Managed whole Business Development, Operations, Marketing, Customer Service, Supply Chain, IT & Finance.
• Resolved contractual and commercial issues and disputes.
• Developed positive direct relationships with key business contacts.


Company Details

OSTEL Facilities Management

Cairo, Egypt

51-100 employees

Real Estate/Property Management

www.ostel.fm

Jan 2014 to Sep 2015 (1 year 8 months)
Business Development & Operations Manager at KEY Facilities Management

Experience Details

Business Development & Operations Manager

Operations/Management

Manager

• A multinational & one of the oldest FM companies headquartered in UK.
• Handled the overall responsibility of Business Development & Operations.
• Generated inquiries for Facilities Management businesses; costing and proposals preparations, tender responses and payments.
• Developed relationships with current clients to expand existing business.
• Developed business plans and formulated strategies for both new and existing business.
• Provided research, analysis and recommendations on the external environment as part of the development of strategic plans for the core business.
• Analyzed major competitor strategies, identified and monitored changing patterns of competition and recommended appropriate action.
• Prepared SLAs for Service Providers & monitored their performance against preset KPIs.
• Provided assistance in corporate planning so as to enhance public image of brand.
• Assured the delivery of the agreed product and services to the respective clients via regular business review meetings and sites’ visits.
• Assigned and delegated responsibilities to subordinates.
• Upgraded the skills and knowledge base of the team on an ongoing basis.
• Monitored staff recruitment and development.
• Formulated, monitored and implemented overall administrative procedures.
• Established supply chain to enable robust service levels to be established and maintained.
• Promoted the highest standards of customer care.
• Assisted in development of new partners and vertical market opportunities.
• Lead marketing campaigns, events, seminars and other PR related activities.
• Tracked the success of proposals, pitches, bids and contracts renewals.
• Managing day-to-day operation in different sites, by:
 Directing and planning essential central services such as reception, security, maintenance, mail, archiving, cleaning, catering and waste disposal and recycling.
 Investigating availability and suitability of options for new premises.
 Calculating and comparing costs for required goods or services to achieve maximum value for money.
 Planning for future development in line with strategic business objectives.
 Managing and leading change to ensure minimum disruption to core activities.
 Liaising with all stakeholders.
 Ensure that facilities meet government regulations and environmental, health and security standards.
 Checking that agreed works by staff or contractors have been completed satisfactorily and following up on any deficiencies.
 Coordinating and leading one or more teams to cover various areas of responsibility.
 Using performance management techniques to monitor and demonstrate achievement of agreed service levels and to lead on improvement.
 Direct, manage and motivate the site staff to ensure operational efficiency and good resource allocation at all times. Support the recruitment of staff for these areas.


Company Details

KEY Facilities Management (multinational)

Egypt

N/A

Business Services - Other, Real Estate/Property Management

N/A

Apr 2009 to Dec 2013 (4 years 8 months)
Property Consultant at DAMAC Properties

Experience Details

Property Consultant

Sales/Retail

Experienced (Non-Manager)

• Promoted different company’s projects to high net-worth end users & investors.
• Kept permanent track of real estate market trends and opportunities.
• Monitored other competitors’ activities.
• Drove the effective management of own agents’ base in a cohesive and strategic manner, and providing them with updated information, along with ongoing assessment to assure good production.
• Developed knowledge of real estate industry terms and standards.


Company Details

DAMAC Properties (multinational)

Egypt

N/A

Medical Devices and Supplies, Insurance, Real Estate/Property Management

N/A

Mar 2008 to Mar 2009 (1 year)
Benefits Consultant at AIG insurance Co.

Experience Details

Benefits Consultant

Sales/Retail

Experienced (Non-Manager)

• In charge of market segmentation, analysis, qualifying & forecasting work plans.
• Delivered quantitative and qualitative VEB agreements for selected customers.
• Completed post-worksite business reviews with employers with a view to maximize worksite opportunities with each of them.
• Administered the completion of business proposals, “Business2Business” briefing forms & business and pipeline reports.
• Monitored & supervised the “Business2Customer” Process done by my subordinate team of Benefits Advisors.
• Analyzed the past quarter plan & comparing it with the actual accomplishment.


Company Details

AIG insurance Co. (multinational)

Egypt

N/A

Medical Devices and Supplies, Insurance

N/A

Feb 2007 to Mar 2008 (1 year 1 month)
Product Specialist at AFCON

Experience Details

Product Specialist

Sales/Retail

Entry Level

• Promoted and represented company’s products “Ophthalmic Products” to Surgeons & Ophthalmologists.
• Worked closely with surgeons & ophthalmologists and presented the highest possible customer care.
• Negotiated, closed deals and followed up with Clients.
• Participated in tenders submissions, follow ups & logistics upon nomination.
• Coordinated and conducted training for ophthalmology products.
• Represents company at trade association meetings to demo and promote products.
• Responsible to actively keep up with and educating self regarding on-going changes and trends in the healthcare industry.


Company Details

AFCON

Egypt

N/A

Medical Devices and Supplies

N/A

Jun 2004 to Jan 2007 (2 years 7 months)

Achievements


• Established the company from concept to full operation.
• Set vision, mission & goals.
• Set & completed establishment action plan.
• Managed issuance of all legal & due diligence requirements.
• Set annual operational & business plans.
• Selected premises and managed all refurbishment & finishing works.
• Managed creating Brand Identity & website development.
• Establishment of company’s supply chain.
• Handled staffing & recruitment processes.
• Designed workflow & standard operating procedures.
• Directing various departments to ensure the smooth & efficient company’s operation.
• Training and leading a large team, providing discipline and performance feedback.
• Set department & individual performance measurement indicators for evaluation (KPIs).


Education

Bachelor's Degree in Pharmacutical Sciences

Education Details

Bachelor's Degree

Pharmacutical Sciences

Suez Canal University, Egypt

C / Good / 65 - 75%

N/A

N/A

Suez Canal University
1997 - 2002
High School - Thanaweya Amma

High School Details

Thanaweya Amma

The 24th of October language School

Egypt

1997

A / Excellent / 85 -100%

N/A

The 24th of October language School
1997

Certifications

MBIFM
Apr 2014

Certificate details

MBIFM

Apr 2014

N/A

N/A

N/A

BIFM

Member In British Institute of Facilities Management

Training and Courses

Training/Course Details

Project Management

Feb 2017

American University in Cairo

N/A

This profile is fresh!
Last update 1 days ago.

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Profile Skills and Keywords

AIG Insurance Co.AnalyticalArabicBenefits ConsultantBusinessBusiness DevelopmentBusiness Development & Operations ManagerBusiness Services - OtherBusiness-orientedDAMAC PropertiesDirector Of OperationsEFS Facilities Services GroupEnglishEntrepreneurFacilities ManagementFrenchGeneral ManagementGeneral ManagerHead Of OperationsHealthcareInsuranceKEY Facilities ManagementLeaderMBIFMManagementMedical Devices And SuppliesPharmacutical SciencesPlannerProduct SpecialistProject ManagementProperty ConsultantProperty ManagementReal EstateRecreational Facilities And ServicesRetailSales

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Fields of Expertise

Real Estate

Real Estate

: Expert

: Extreme - I love it!

:

5-7 years

Facilities Management

Facilities Management

: Expert

: Extreme - I love it!

:

5-7 years

General Management

General Management

: Advanced

: High

:

5-7 years

Healthcare

Healthcare

: Advanced

: High

:

1-3 years

Key Skills

Analytical, Leader, Planner, Business-oriented, Entrepreneur

Online Presence

http://www.linkedin.com/in/sameh_ibrahim

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