Basic Info

Sameh Ibrahim

14 years

Cairo, Egypt

Bachelor's Degree

Senior Management

Work Experience

Head Of Operations at EFS

Experience Details

Head Of Operations

Operations/Management

Senior Management (e.g. VP, CEO)

• Professionally and effectively managed service to both clients and EFS.
• Delivered on agreed targets, objectives and KPI's.
• Ensured that all activities meet and integrate with the Organizational requirements for quality management, Health and Safety, legal and statutory requirements and general duty of care.
• Responsible of new businesses costing & propositions and followed through till contract award.
• Ensured all EFS operational offices and contract sites fully comply with EFS systems and procedures.
• Carried out audits on operational efficiency at contract sites.
• Reported findings to COO; evaluated and implemented remedial actions for such findings.
• Prepared and submitted business reports, as required; highlighting the OPCOs financial and operational status.
• Forecasted positions for next periods based on new businesses prospected and acquired.
• Provided trainings and development of new joiners leading new contracts acquired.
• Conducted reviews and evaluations for cost reduction opportunities; drove growth plans for all contracts that have lead to profits increase.
• Negotiated pricing and costs with suppliers and contractors that lead to extra cost reduction in contract costs; saving more money and increased profitability.
• Implemented internal relocations that fostered service efficiency and reduced the overhead counts and consequently OPEX.
• Chaired Business Development Department for tender process and negotiation of new contracts.
• Understood and avoided financial risk and drivers of cost; ensuring that the services are within budget.
• Managed the implementation and mobilization of all new contracts within OPCO accompanied with evaluating the start-up procedures.
• Assessed the viability of existing contracts and took pre-emptive measures to maintain contracts’ renewal before expiry.
• Worked closely with the COO to develop and implement a comprehensive customer care program tailored to each client's needs; to include designated points of contact and measurement and evaluation of client satisfaction.
• Encouraged employees to support the operational business objectives by sharing knowledge and to develop a creative approach to their work and to ‘think out of the box’.
• Created a culture of team working in a self-directed work environment. Drove a customer focused service mindset that achieves the highest standards of customer satisfaction.
• Complied with all processes and procedures (HR, HSEQ, Finance, IT, Procurement, operations) which include compliance with all applicable rules and regulations of the local labor law.


Company Details

EFS (multinational)

Egypt

More than 1000 employees

Real Estate/Property Management, Recreational Facilities and Services

N/A

Oct 2015 to Oct 2016 (1 year)
General Manager at OSTEL Facilities Management

Experience Details

General Manager

Operations/Management

Senior Management (e.g. VP, CEO)

• A subsidiary of a big Holding company.
• I had the responsibility to set up the business alongside of the Chief Executive Officer.
• Tailored a business plan for the company which led to acquire various projects.
• Had been responsible for P&L of the company.
• Business achieved breakeven point within the first 2 years of operation.
• Set vision, mission & goals.
• Set & completed establishment action plan.
• Managed issuance of all legal & due diligence requirements.
• Set annual operational plan.
• Selected premises and managed all refurbishment & finishing works.
• Managed creating Brand Identity & website development.
• Established company’s supply chain.
• Handled staffing & recruitment processes.
• Designed workflow & standard operating procedures.
• Directed various departments to ensure the smooth & efficient company’s operation.
• Managed whole Business Development, Operations, Marketing, Customer Service, Supply Chain, IT & Finance.
• Trained and lead a large team.
• Set departments’ & individual performance measurement indicators for performance evaluation (KPIs), undertaking staff performance reviews.
• Had the responsibility of maintaining all performance related targets.
• Resolved contractual and commercial issues and disputes.
• Developed positive direct relationships with key business contacts.
• Scheduled workload to meet priorities and targets.
• Possessed personality, energy & charisma to inspire, lead and develop staff.
• Ensured that best practices are followed in safety, legality and quality of service.
• Developed and supported a cross functional culture of continuous improvement.
• Planned, directed, and coordinated activities of designated project to ensure that goals and objectives are accomplished within prescribed time frame and funding parameters.
• Presented company’s monthly & annual management reporting to board of directors.
• Deployed Chairman strategic vision & directions.
• Attended regular general assembly’s meetings.


Company Details

OSTEL Facilities Management

Cairo, Egypt

51-100 employees

Real Estate/Property Management

www.ostel.fm

Jan 2014 to Sep 2015 (1 year 8 months)
Business Development & Operations Manager at KEY Facilities Management

Experience Details

Business Development & Operations Manager

Operations/Management

Manager

• A multinational & one of the oldest FM companies headquartered in UK.
• Handled the overall responsibility of Business Development & Operations.
• Generated inquiries for Facilities Management businesses; costing and proposals preparations, tender responses and payments.
• Developed relationships with current clients to expand existing business.
• Developed business plans and formulated strategies for both new and existing business.
• Provided research, analysis and recommendations on the external environment as part of the development of strategic plans for the core business.
• Analyzed major competitor strategies, identified and monitored changing patterns of competition and recommended appropriate action.
• Prepared SLAs for Service Providers & monitored their performance against preset KPIs.
• Provided assistance in corporate planning so as to enhance public image of brand.
• Assured the delivery of the agreed product and services to the respective clients via regular business review meetings and sites’ visits.
• Assigned and delegated responsibilities to subordinates.
• Upgraded the skills and knowledge base of the team on an ongoing basis.
• Monitored staff recruitment and development.
• Formulated, monitored and implemented overall administrative procedures.
• Established supply chain to enable robust service levels to be established and maintained.
• Promoted the highest standards of customer care.
• Assisted in development of new partners and vertical market opportunities.
• Lead marketing campaigns, events, seminars and other PR related activities.
• Tracked the success of proposals, pitches, bids and contracts renewals.
• Managing day-to-day operation in different sites, by:
 Directing and planning essential central services such as reception, security, maintenance, mail, archiving, cleaning, catering and waste disposal and recycling.
 Investigating availability and suitability of options for new premises.
 Calculating and comparing costs for required goods or services to achieve maximum value for money.
 Planning for future development in line with strategic business objectives.
 Managing and leading change to ensure minimum disruption to core activities.
 Liaising with all stakeholders.
 Ensure that facilities meet government regulations and environmental, health and security standards.
 Checking that agreed works by staff or contractors have been completed satisfactorily and following up on any deficiencies.
 Coordinating and leading one or more teams to cover various areas of responsibility.
 Using performance management techniques to monitor and demonstrate achievement of agreed service levels and to lead on improvement.
 Direct, manage and motivate the site staff to ensure operational efficiency and good resource allocation at all times. Support the recruitment of staff for these areas.


Company Details

KEY Facilities Management (multinational)

Egypt

N/A

Business Services - Other, Real Estate/Property Management

N/A

Apr 2009 to Dec 2013 (4 years 8 months)
Property Consultant at DAMAC Properties

Experience Details

Property Consultant

Sales/Retail

Experienced (Non-Manager)

• Promoted different company’s projects to high net-worth end users & investors.
• Kept permanent track of real estate market trends and opportunities.
• Monitored other competitors’ activities.
• Drove the effective management of own agents’ base in a cohesive and strategic manner, and providing them with updated information, along with ongoing assessment to assure good production.
• Developed knowledge of real estate industry terms and standards.


Company Details

DAMAC Properties (multinational)

Egypt

N/A

Medical Devices and Supplies, Insurance, Real Estate/Property Management

N/A

Mar 2008 to Mar 2009 (1 year)
Benefits Consultant at AIG insurance Co.

Experience Details

Benefits Consultant

Sales/Retail

Experienced (Non-Manager)

• In charge of market segmentation, analysis, qualifying & forecasting work plans.
• Delivered quantitative and qualitative VEB agreements for selected customers.
• Completed post-worksite business reviews with employers with a view to maximize worksite opportunities with each of them.
• Administered the completion of business proposals, “Business2Business” briefing forms & business and pipeline reports.
• Monitored & supervised the “Business2Customer” Process done by my subordinate team of Benefits Advisors.
• Analyzed the past quarter plan & comparing it with the actual accomplishment.


Company Details

AIG insurance Co. (multinational)

Egypt

N/A

Medical Devices and Supplies, Insurance

N/A

Feb 2007 to Mar 2008 (1 year 0 month)
Product Specialist at AFCON

Experience Details

Product Specialist

Sales/Retail

Entry Level

• Promoted and represented company’s products “Ophthalmic Products” to Surgeons & Ophthalmologists.
• Worked closely with surgeons & ophthalmologists and presented the highest possible customer care.
• Negotiated, closed deals and followed up with Clients.
• Participated in tenders submissions, follow ups & logistics upon nomination.
• Coordinated and conducted training for ophthalmology products.
• Represents company at trade association meetings to demo and promote products.
• Responsible to actively keep up with and educating self regarding on-going changes and trends in the healthcare industry.


Company Details

AFCON

Egypt

N/A

Medical Devices and Supplies

N/A

Jun 2004 to Jan 2007 (2 years 7 months)

Achievements


• Established the company from concept to full operation.
• Set vision, mission & goals.
• Set & completed establishment action plan.
• Managed issuance of all legal & due diligence requirements.
• Set annual operational & business plans.
• Selected premises and managed all refurbishment & finishing works.
• Managed creating Brand Identity & website development.
• Establishment of company’s supply chain.
• Handled staffing & recruitment processes.
• Designed workflow & standard operating procedures.
• Directing various departments to ensure the smooth & efficient company’s operation.
• Training and leading a large team, providing discipline and performance feedback.
• Set department & individual performance measurement indicators for evaluation (KPIs).


Education

Bachelor's Degree in Pharmacutical Sciences

Education Details

Bachelor's Degree

Pharmacutical Sciences

Suez Canal University, Egypt

C / Good / 65 - 75%

N/A

N/A

Suez Canal University
1997 - 2002
High School - Thanaweya Amma

High School Details

Thanaweya Amma

The 24th of October language School

Egypt

1997

A / Excellent / 85 -100%

N/A

The 24th of October language School
1997

Certifications

MBIFM
Apr 2014

Certificate details

MBIFM

Apr 2014

N/A

N/A

N/A

BIFM

Member In British Institute of Facilities Management

Training and Courses

Training/Course Details

Project Management

Feb 2017

American University in Cairo

N/A

This profile is fresh!
Last update 5 days ago.

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Profile Skills and Keywords

AIG Insurance Co.AnalyticalArabicBenefits ConsultantBusiness DevelopmentBusiness Development & Operations ManagerBusiness Services - OtherBusiness-orientedDAMAC PropertiesEFSEnglishEntrepreneurFacilities ManagementFrenchGeneral ManagementGeneral ManagerHead Of OperationsHealthcareInsuranceKEY Facilities ManagementLeaderMBIFMManagementMedical Devices And SuppliesPharmacutical SciencesPlannerProduct SpecialistProject ManagementProperty ConsultantProperty ManagementReal EstateRecreational Facilities And ServicesRetailSales

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Fields of Expertise

Real Estate

Real Estate

: Expert

: Extreme - I love it!

:

5-7 years

Facilities Management

Facilities Management

: Expert

: Extreme - I love it!

:

5-7 years

General Management

General Management

: Advanced

: High

:

5-7 years

Healthcare

Healthcare

: Advanced

: High

:

1-3 years

Key Skills

Analytical, Leader, Planner, Business-oriented, Entrepreneur

Online Presence

http://www.linkedin.com/in/sameh_ibrahim

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