Basic Info

Sameh Gabr

9 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Logistics Management Specialist and Inventory Controller at Vodafone Egypt telecommunication

Experience Details

Logistics Management Specialist and Inventory Controller

Logistics/Supply Chain

Experienced (Non-Manager)

- Strategically plan and manage logistics, warehouse, transportation and customer services.
- Prepare shipping and export documentations required for shipments.
- Monitor and comply with approved budget.
- Ensure logistics distribution calendar is strictly followed.
- Analyze data and produce reports for effective decision making in logistics department.
- Ensure effective approval and control schedule of payments.
- Processing sales order as per the quotation / offer related to each order.
- Arrange warehouse, catalog goods, plan routes and process shipments
- Assist customers in import/export clearance by providing custom declarations for shipment transactions.
- Coordinate with shipping forwarders to obtain and update the shipment tracking information for customers.
- Check and negotiate letters of credit with relevant banks.
- Direct, optimize and coordinate full order cycle.
- Ensure compliance with safety, security, regulatory, and company policies.
- Prepare and maintain shipment documentation packages for reference purposes.
- Develop good customer relationship to improve business performance.
- Communicate with sales/service and other functional areas to resolve customer problems in a timely manner.
- Handling oracle order management and Seibel system functioning and performance.
- Maintain metrics and analyze data to assess performance and implement improvements.
-Manage, reconcile and ensure sales, stock receipt and adjustments are updated into System.


Company Details

Vodafone Egypt telecommunication (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Feb 2013 to present (4 years 8 months)
Executive Sales & Store Trainer at Vodafone Egypt Retail.

Experience Details

Executive Sales & Store Trainer

Sales/Retail

Experienced (Non-Manager)

- Manage customers, manage distributor sales people, and manage targets, execution and reporting.
- Improve customer relationships, loyalty and prepare sales action plans and strategies.
- Maximize sales process, develop and maintain a customer database.
- Providing pre-sales technical assistance and product education, and after sales support services.
- Draft documentation as required and requested.
- Prepare daily, weekly and monthly statistical reports.
- Respond promptly to customer inquiries.
- Handle and resolve customer complaints.
- Input to the development and ongoing updates of information.


Company Details

Vodafone Egypt Retail.

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Oct 2010 to Jan 2013 (2 years 3 months)
Complaint & Retention Management representative at Vodafone Egypt

Experience Details

Complaint & Retention Management representative

Customer Service/Support

Experienced (Non-Manager)

- Handle customer's complaints and make follow-up on every closed cases.
- Handle escalation calls with modifying customer feedback about our policy.
- Resolve Offers and wrong charging problems and Compensate customers if problem form our side.
- Analysis common problems and escalate problems with concerned departments.
- Solve complaints which related to call center wrong information or wrong transactions.


Company Details

Vodafone Egypt (multinational)

Cairo, Egypt

N/A

Consumer Services , Telecommunications

N/A

Sep 2007 to Sep 2010 (3 years)
Executive Secretary at Japan Embassy

Experience Details

Executive Secretary

Administration

Entry Level

- Acts as liaison between management levels within the organization,
- Provides all necessary forms and information to the Payroll Service and Accountants,
- Assists in recruiting new members by responding promptly to telephone and email inquiries.
- Responsible for the day-to-day operations of the embassy, and provides full Headquarters support
- Schedule a meeting with the director departments.


Company Details

Japan Embassy (multinational)

Cairo, Egypt

More than 1000 employees

Government

N/A

Feb 2007 to Aug 2007 (6 months)

Achievements


I have achievements as Executive Sales at First for Trade & Distribution Company (Vodafone Egypt Retail Project) (2013 - present)

Education

BA OF Arts in History

Education Details

BA OF Arts

History, arts

Cairo University, Egypt

C / Good / 65 - 75%

N/A

N/A

Cairo University
2001 - 2006
High School - Thanaweya Amma

High School Details

Thanaweya Amma

el-malek el-saleh

Egypt

2001

A / Excellent / 85 -100%

N/A

el-malek el-saleh
2001

Certifications

Certificate details

Recommend the Best

Mar 2011

95 out of 100

N/A

N/A

Innovation Group Training Development Organization Performance

N/A

Certificate details

English Intermediate stage Level

Jun 2005

85 out of 100

N/A

N/A

Center for adult & continuing education (The American University in Cairo

N/A

Training and Courses

Training/Course Details

(BBSA)

Aug 2007

Future Generation Foundation

-Developed Language and Computer skills. -Enhanced Presentation & project development skills. -Acquired basic business skills including (Marketing, Sales, Banking, Accounting, Business correspondence)

Training/Course Details

Customer Service

Apr 2007

Raya contact centre

-How I can appreciate something about customer any time during interaction. - Based on the customer at the human level and make kind of affirmation has to do with the business level.

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

(BBSA)AdministrationArabicArtsBusiness DevelopmentComplaint & Retention Management RepresentativeConsumer ServicesCustomer ServiceCustomer-orientedEnglishEnglish Intermediate Stage LevelExecutive Sales & Store TrainerExecutive SecretaryFootballGSM ApplicationGovernmentHard WorkerHistoryJapan EmbassyLogisticsLogistics Management Specialist And Inventory ControllerMicrosoft OfficeOracleOrganizerPrayingProblem SolverQuraanReadingRecommend The BestRetailRussianSAPSalesSupportTeam PlayerTelecommunicationsTrainerTransportationTravelingVodafone EgyptVodafone Egypt Telecommunication

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Advanced

: Intermediate

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Russian

Russian

: Intermediate

: Beginner

: Intermediate

: Beginner

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

Oracle

Oracle

: Expert

: Extreme - I love it!

:

More than 7 years

GSM application

GSM application

: Advanced

: High

:

3-5 years

SAP

SAP

: Intermediate

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Logistics Management Specialist and Inventory Controller

Logistics Management Specialist and Inventory Controller

: Expert

: Extreme - I love it!

:

More than 7 years

Trainer

Trainer

: Expert

: Extreme - I love it!

:

More than 7 years

Key Skills

Hard worker, Customer-oriented, Organizer, Problem Solver, Team Player

Online Presence

samehmh84@gmail.comsameh.hamed-ahmed@vodafone.com

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