Basic Info

SAMEH AL-ABHAR

14 years

Cairo Governorate, Egypt

Bachelor's Degree

Senior Management

Work Experience

Contracts & Operation Manager at Next Holiday Travel "Ex-Sports Voyages Travel"

Experience Details

Contracts & Operation Manager

Hospitality/Hotels/Food Services, Logistics/Supply Chain, Manufacturing/Production

Senior Management (e.g. VP, CEO)

Operate and organize the online booking engine of the smash Holidays.com as UK market

Handling travel-related complaints and feedback from the customers and taking
appropriate steps to rectify and improve them

Providing their expertise and ideas for designing itineraries and pamphlets, and
executing various new travel packages

Coordinating and working along with the employees in providing customer-oriented services to the clients to meet their all travel needs

Dealing with travel payments, delivering travel tickets and other forms of services for the comfort travel of the clients

Achieving the business goal of the company

Responsible for the relationship and contracts with the hotels

Assist in the negotiation of contracts with an optimum mix of price and quality

Assess the quotations submitted and selecting the bidders with which the negotiations may be conducted

Manages the competitive bidding and selection process

Negotiate contract terms, pricing and payment schedule, ensuring that the agreements with the hotels are commercially advantageous

ntervenes, analyzes, manages and resolves business conflicts with the hotels


Company Details

Next Holiday Travel "Ex-Sports Voyages Travel"

Cairo, Egypt

11-50 employees

Travel and Tourism

www.nextholidaytravel.com

Feb 2010 to present (6 years 10 months)
Assistant Operation Manager "The Head of English Department" at Tarot Tours – Garranah

Experience Details

Assistant Operation Manager "The Head of English Department"

Manufacturing/Production, Logistics/Supply Chain

Manager

Co-Operate and organize high incoming number of clients arrived to Egypt with
YOUtravel.com & A2B Transfers.com

Follow-up with the branches "HRG & SSH & LXR & ASW & Taba & Marsa Alam"

Handling all kind of complaints and requests whether from the clients or from the Travel agents

Handling the queries and discrepancies between the local travel agent and the
international tour operator

Co-operate and Coordinate with the contracting and accounting departments to load the prices and the special offers which are offered by the hotels on the system

Co-operate and Coordinate with the planning and reservation departments to load the booking on the system


Company Details

Tarot Tours – Garranah (multinational)

Cairo, Egypt

101-500 employees

Travel and Tourism, Hospitality/Hotels, Logistics and Supply Chain

www.tarottours.com

Apr 2008 to Feb 2010 (1 year 10 months)
Branch Manger & Responsible for Tourism department in Red Sea at HERMES GROUP

Experience Details

Branch Manger & Responsible for Tourism department in Red Sea

Logistics/Supply Chain, Manufacturing/Production, Hospitality/Hotels/Food Services

Manager

Managing the day–to-day administration of the branch.

Managing the day-to-day operation of the branch, including both the travel operations unit and the foreign exchange unit

Ensuring high levels of customer satisfaction

Reporting to the Head Office in all matters related to the branch

The organizational structure and recruitment of new staff " tour leaders and
representatives"

Organizing the transportation for all the incoming groups to Equinox resort Marsa Alam

Exclusive ground handling for Equinox resort Marsa Alam


Company Details

HERMES GROUP

Hurghada, Egypt

101-500 employees

Management Consulting, Travel and Tourism, Healthcare and Medical Services

www.hermes-group.com

Aug 2005 to Apr 2008 (2 years 8 months)
Tour operator / Travel Agent at HERMES GROUP

Experience Details

Tour operator / Travel Agent

Manufacturing/Production

Experienced (Non-Manager)

Booking all kind of the diving trips on the spot and safari boats

Handling all kind of complaints and requests whether from the clients or from the Travel agents

Organizing the diving booking and accommodations between the diving center and
Equinox resort Marsa Alam


Company Details

HERMES GROUP

Hurghada, Egypt

101-500 employees

Travel and Tourism, Healthcare and Medical Services, Management Consulting

www.hermes-group.com

Jun 2005 to Aug 2005 (2 months)
Tour operator / Travel Agent at HERMES GROUP

Experience Details

Tour operator / Travel Agent

Manufacturing/Production

Entry Level

Operating the tours of Hermes Travel in over Egypt

Operating the tours of Wikinger Reisen in over Egypt

Dealing the with Safari camps and the hotels and Transportations Co. over Egypt

Handling all the queries and discrepancies between the local travel agent and the
international tour operator

Handling all kind of complaints and Requested whether from the clients or from the Travel agents


Company Details

HERMES GROUP

Cairo, Egypt

N/A

Management Consulting, Healthcare and Medical Services, Travel and Tourism

www.hermes-group.com

Aug 2003 to Jan 2005 (1 year 5 months)
Tour Leader at HERMES GROUP

Experience Details

Tour Leader

Customer Service/Support, Logistics/Supply Chain

Student

Carrying out the safari trips all over Egyptians deserts

Meet and assist the clients in the Airport

Leading the clients in the excursions


Company Details

HERMES GROUP

Cairo, Egypt

101-500 employees

Management Consulting, Travel and Tourism, Healthcare and Medical Services

www.hermes-group.com

Sep 2001 to Aug 2003 (1 year 11 months)
Sales Agent at El Dawlia Co.

Experience Details

Sales Agent

Sales/Retail

Student

Meet the clients and offer the productions of the Co.

Leading part of the sales team to improve the target of the Company.


Company Details

El Dawlia Co.

Cairo, Egypt

N/A

Computer Hardware, Computer Software, Information Technology Services

N/A

Jul 1999 to Mar 2001 (1 year 8 months)

Achievements


Organized the Conference of International Union for Conservation of Nature " IUCN" EGYPT - Hurghada 2015




PADI open Water Diver 2015

Education

BA in Commerce

Education Details

BA

Commerce, Economy, Statistic

Faculty of Commerce, Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

N/A

Faculty of Commerce, Ain Shams University
1998 - 2003
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Air force

Egypt

1998

B / Very Good / 75 - 85%

N/A

Air force
1998

Certifications

Certificate details

PADI - Open Water Diver

May 2015

N/A

N/A

1505UG5794

PADI

N/A

Certificate details

PADI - Advanced Open Water Diver

May 2015

N/A

N/A

1505UG5825

PADI

N/A

Training and Courses

Training/Course Details

Sejour ®

Sep 2009

Tarot Tours – Garranah

Software Products for Tour Operators and Travel Agencies

Training/Course Details

N Tour ®

May 2008

Tarot Tours – Garranah

Tourism system

Training/Course Details

Operations Skills

May 2003

Hermes Group

Tour Operations Skills

Training/Course Details

Communication Skills

May 2002

Hermes Group

Communication Skills

Training/Course Details

Guiding in the desert and camping

Nov 2001

Wikinger Reisen

Guiding in the desert and camping

Training/Course Details

How to make meet and assets in Egyptians Airports

Sep 2001

Hermes Group

How to make meet and assets in Egyptian Airports

Training/Course Details

MS office ®and Windows ®

May 1998

Egyptair Lab

MS office ®and Windows ®

Training/Course Details

PADI ® open water Diver

May 2015

PADI

N/A

Training/Course Details

PADI ® Advanced open water Diver

May 2015

PADI

N/A

This profile is fresh!
Last update 13 days ago.

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Profile Skills and Keywords

AccountingAdobe IllustratorAdobe PhotoshopArabicAssistant Operation Manager "The Head Of English Department"BooksBranch Manger & Responsible For Tourism Department In Red SeaBusiness DevelopmentCommerceCommunication SkillsCommunicatorComputer HardwareComputer SoftwareContractsContracts & Operation ManagerCustomer ServiceEconomyEnglishFood ServicesGamesGermanGuiding In The Desert And CampingHealthcare And Medical ServicesHospitalityHotelsHow To Make Meet And Assets In Egyptians AirportsInformation Technology ServicesLeaderLogisticsLogistics And Supply ChainMS Office and Windows Management ConsultingManufacturingMovie EditorN Tour NegotiatorOperationsOperations SkillsOrganizerOutboundPADI - Advanced Open Water DiverPADI - Open Water DiverPADI Advanced Open Water DiverPADI Open Water DiverPlannerProductionRetailSalesSales AgentScuba DivingSejour SportsStatisticSupportTarot Tours GarranahTour LeaderTour Operator / Travel AgentTourismTransportationTravel And Tourism

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

German

German

: Intermediate

: Beginner

: Beginner

: Beginner

Tools and Technologies

Movie Editor

Movie Editor

: Intermediate

: Extreme - I love it!

:

1-3 years

accounting

accounting

: Beginner

: Medium

:

1-3 years

Adobe Illustrator

Adobe Illustrator

: Beginner

: Extreme - I love it!

:

1-3 years

Adobe Photoshop

Adobe Photoshop

: Beginner

: Medium

:

Less than 1 year

Fields of Expertise

Tour Leader

Tour Leader

: Expert

: Extreme - I love it!

:

3-5 years

Tourism

Tourism

: Advanced

: Extreme - I love it!

:

More than 7 years

Contracts

Contracts

: Advanced

: High

:

3-5 years

Transportation

Transportation

: Intermediate

: Medium

:

1-3 years

Outbound

Outbound

: Intermediate

: Medium

:

1-3 years

Key Skills

Leader, Planner, Communicator, Negotiator, Organizer

Online Presence

http://www.linkedin.com/profile/view?id=100014640&goback;=.nmp_*1_*1_*1_*1_*1_*1_*1_*1_*1_*1&trk=spm_pichttps://www.facebook.com/sameh.alabhar@SAMEHALABHARhttps://www.facebook.com/pages/Fantastic-Quotes/302120189824026?ref=hl

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