Basic Info

Sameh talaat

7 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer Relation Expert at Clubliko

Experience Details

Customer Relation Expert

Customer Service/Support

Experienced (Non-Manager)

• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.


Company Details

Clubliko

Cairo, Egypt

51-100 employees

Health, Wellness and Fitness , Arts and Crafts , Public Relations and Communications

N/A

Dec 2015 to present (1 year)
HR Recruiter at Ecco outsourcing Company

Experience Details

HR Recruiter

Human Resources

Experienced (Non-Manager)

• Achieves staffing objectives by recruiting and evaluating job candidates; advising managers; managing relocations and intern program.

Recruiter Job Duties:
• Establishes recruiting requirements by studying organization plans and objectives; meeting with managers to discuss needs.
• Builds applicant sources by researching and contacting community services, colleges, employment agencies, recruiters, media, and internet sites; providing organization information, opportunities, and benefits; making presentations; maintaining rapport.
• Determines applicant requirements by studying job description and job qualifications.
• Attracts applicants by placing job advertisements; contacting recruiters, using newsgroups and job sites.
• Determines applicant qualifications by interviewing applicants; analyzing responses; verifying references; comparing qualifications to job requirements.
• Arranges management interviews by coordinating schedules; arranges travel, lodging, and meals; escorting applicant to interviews; arranging community tours.
• Evaluates applicants by discussing job requirements and applicant qualifications with managers; interviewing applicants on consistent set of qualifications.
• Manages new employee relocation by determining new employee requirements; negotiating with movers; arranging temporary housing; providing community introductions.
• Improves organization attractiveness by recommending new policies and practices; monitoring job offers and compensation practices; emphasizing benefits and perks.
• Manages intern program by conducting orientations; scheduling rotations and assignments; monitoring intern job contributions; coaching interns; advising managers on training and coaching.
• Avoids legal challenges by understanding current legislation; enforcing regulations with managers; recommending new procedures; conducting training.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Accomplishes human resources and organization mission by completing related results as needed.
Recruiter Skills and Qualifications:
Phone Skills, Recruiting, Interviewing Skills, People Skills, Supports Diversity, Employment Law, Results Driven, Professionalism, Organization, Project Management, Judgment




Company Details

Ecco outsourcing Company

Cairo, Egypt

501-1000 employees

Human Resources

N/A

Sep 2013 to Sep 2015 (2 years)
Tour Leader at Thomas Cook Northern Europe

Experience Details

Tour Leader

Tourism/Travel

Entry Level

• Describing places to people.
• Greeting tourists groups.
• Providing safety devises.
• Escorting groups of people on cruises.
• Providing directions to tourists.


Company Details

Thomas Cook Northern Europe

HURGHDA, Egypt

More than 1000 employees

Travel and Tourism

N/A

Nov 2011 to Aug 2013 (1 year 9 months)
Guest Service Agent (intern) at Radisson Blu Cairo

Experience Details

Guest Service Agent (intern)

Customer Service/Support

Entry Level

Making guests feel comfortable and welcomed at a restaurant really makes all the difference. Fine-dining establishments can be very intimidating to guests. Guests might not ask questions. They might not have a pleasant experience, which means they probably won’t return. It is your responsibility to make each guest feel welcomed and comfortable. Make sure you do the following at each table.
 Smile.
 Greet and welcome them.
 Introduce yourself.
 Describe and explain the menu.
 Talk about specials
 Ask if they have questions.


Company Details

Radisson Blu Cairo (multinational)

Cairo, Egypt

More than 1000 employees

Hospitality/Hotels

N/A

Dec 2010 to Dec 2011 (1 year)
Waiter at Café Company

Experience Details

Waiter

Tourism/Travel

Student

 Great guests and make them feel comfortable.
 Learn menu items and be able to describe them appropriately to guests.
 Take beverage and food orders.
 Deliver beverages and food in a timely manner.
 Check-in with guests to ensure that everything is going well.
 Clear dirty dishes from table.
 Refill beverages throughout the meal.
 Deliver guest’s bill and thank them for dining at the restaurant.
 Work with other servers and be a team player.


Company Details

Café Company (multinational)

Cairo, Egypt

More than 1000 employees

Food Services/Restaurants/Catering

N/A

Sep 2009 to Nov 2010 (1 year 2 months)

Education

Bachelor's Degree in Tourism

Education Details

Bachelor's Degree

Tourism

Al-Fayoum University, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Al-Fayoum University
2006 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El Akkad

Egypt

2006

A / Excellent / 85 -100%

N/A

El Akkad
2006

Certifications

Office
Feb 2012

Certificate details

Office

Feb 2012

N/A

N/A

N/A

fayoum UNI

N/A

This profile is fresh!
Last update 10 days ago.

Jobseeker photo

Profile Skills and Keywords

Arts And CraftsCaf CompanyCateringCustomer Relation ExpertCustomer ServiceCustomer-orientedEnglishFood ServicesFootballGermanGuest Service AgentHR RecruiterHard WorkerHealth, Wellness And FitnessHospitalityHotelsHuman ResourcesInnovativeOfficePlannerProblem SolverPublic Relations And CommunicationsRadisson Blu CairoReading BooksRestaurantsRussianSupportTour LeaderTourismTravelTravel And TourismWaiterWatching Movies

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Advanced

: Advanced

German

German

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Russian

Russian

: Beginner

: Beginner

: Beginner

: Beginner

Fields of Expertise

hospitality

hospitality

: Expert

: Extreme - I love it!

:

1-3 years

Key Skills

Planner, Hard worker, Customer-oriented, Problem Solver, Innovative

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