Basic Info

Sameh osman

12 years

Cairo, giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Senior Quality control engineer at AHCC

Experience Details

Senior Quality control engineer

Quality

Senior Management (e.g. VP, CEO)

Preparing Test Cases and Test Scenarios.
• Handling the company product (CRM – ERM – sharepoint –dot net ) .
• Executing Test Cases on (desktop, web) applications
• Bug reporting and bug management using oracle management tool.
• Perform (testing coverage and completion) for a product including system, integration and functional testing based on product requirements.
• Perform computability testing on the software with (hardware, network environments, third-party software or operating systems) Participating in (quality, functionality, reliability and usability) improvement of software products.


Company Details

AHCC (multinational)

Cairo, Egypt

51-100 employees

Computer Software

http://www.ahccinc.com/

Jan 2015 to present (1 year 11 months)
IT technical support officer at Bitumate company limited

Experience Details

IT technical support officer

Sales/Retail, IT/Software Development, Installation/Maintenance/Repair

Experienced (Non-Manager)

N/A


Company Details

Bitumate company limited (multinational)

Riyadh, Saudi Arabia

101-500 employees

Chemicals

www.bitumate.com

Nov 2012 to Jan 2014 (1 year 2 months)
Quality control engineer at Smaris

Experience Details

Quality control engineer

Engineering - Telecom/Technology

Entry Level

• Analyzing the Requirements from the client
• Set up the test environments or assist system administration and network management staff in doing so.
• Execute and log the tests, evaluate the results and document problems found.
• Participating in preparing Test Plans
• Preparing Test Scenarios, test cases
• Create bug report after test execution
• Defect Tracking
• Attend client quality management meetings
• Preparing Suggestion Documents to improve the quality of the application


Company Details

Smaris

cairo,, Egypt

11-50 employees

Computer Software

http://smaris.net.sa/ar

Mar 2013 to Dec 2013 (9 months)
Senior customer service mobinil wifi at Link dot net

Experience Details

Senior customer service mobinil wifi

Customer Service/Support

Experienced (Non-Manager)

• Responds to customer inquiries and provides a speedy and thorough resolution to customer issues and problems.
• Handling technical problem related to WI connection
• Handles escalated and unresolved calls from less experienced representatives. Provides input into hiring decisions and performance appraisals.
• Responds to all inquiries and delivers appropriate information or refers to appropriate function or people.
• Responsible for allocating work to junior staff and induction training for new staff .
• Supervises the activities of customer service representatives in accomplishing customer care goals.


Company Details

Link dot net

Cairo, Egypt

101-500 employees

Telecommunications

www.linkdotnet.com

Jun 2008 to Oct 2012 (4 years 4 months)
Customer support dsl service at Www.linkdotnet.com

Experience Details

Customer support dsl service

Customer Service/Support

Entry Level

N/A


Company Details

Www.linkdotnet.com

Cairo, Egypt

101-500 employees

Telecommunications

www.linkdotnet.com

Dec 2006 to Jun 2008 (1 year 6 months)

Achievements


• Sales Area Manger From December2012 till present
• Searching for new clients who could benefit from our products in a designated region
• Travelling to visit potential clients
• Establishing new, and maintaining existing, relationships with customers
• Managing and interpreting customer requirements



• Responds to customer inquiries and provides a speedy and thorough resolution to customer issues and problems.
• Handling technical problem related to WI connection
• Handles escalated and unresolved calls from less experienced representatives. Provides input into hiring decisions and performance appraisals.
• Responds to all inquiries and delivers appropriate information or refers to appropriate function or people.



• Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet
• Provide secondary support for LAN administration.
• Working within a TCP/IP network environment, including DHCP, DNS and ethernet



Education

Bachelor's Degree in commnication

Education Details

Bachelor's Degree

commnication

al shorouk academy, Egypt

C / Good / 65 - 75%

N/A

N/A

al shorouk academy
2000 - 2005
High School - Thanaweya Amma

High School Details

Thanaweya Amma

al tofiksia school

Egypt

1999

B / Very Good / 75 - 85%

N/A

al tofiksia school
1999

Training and Courses

Training/Course Details

istqp qulity control

Mar 2014

expert wave

N/A

Training/Course Details

istqp requirements testing

Apr 2014

expert wave

N/A

Training/Course Details

customer service

Aug 2008

linkdotnet

N/A

Training/Course Details

commincation skills

Mar 2009

linkdotnet

N/A

Training/Course Details

creative solving problem & decision making

Aug 2012

linkdotnet

N/A

Training/Course Details

negotiation skills

May 2010

linkdotnet

N/A

Training/Course Details

Testing Essentials Training

Aug 2014

test pro

test design bug report test condition

Training/Course Details

share point testing

Oct 2014

test pro

N/A

Training/Course Details

Testing Essentials

May 2014

TestPRO

- Software Development Phases - Software Testing Phases - Bug Life Cycle - Testing Levels - Testing Types - Requirements Testing - Writing Test Cases - Bug Reporting - Exercises & Workshops

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Last update was today

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Profile Skills and Keywords

AHCCAnalyzeArabicBitumate Company LimitedBusiness DevelopmentCRMChemicalsCommincation SkillsCommnicationComputer SoftwareCreativeCreative Solving Problem & Decision MakingCustomer ServiceCustomer Support Dsl ServiceCustomer-orientedERPEnglishFuncation TestingITIT EnvironmentIT Technical Support OfficerInformation Technology (IT)InstallationIstqp Qulity ControlIstqp Requirements TestingLeaderMaintenanceManual TestingMicrosoft OfficeNegotiation SkillsNew ChallangeOracle Management ToolProblem SolverQCQuality AssuranceQuality ControlQuality Control EngineerReadingRegression TestingRepairRetailSQLSalesSenior Customer Service Mobinil WifiSenior Quality Control EngineerShare Point TestingSharepoint TestingSmoking TestingSoftware DevelopmentSoftware TestingSportsSupportTeam PlayerTelecommunicationsTesting EssentialsTesting Essentials TrainingTravelingWatching Movie

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

regression testing

regression testing

: Advanced

: High

:

1-3 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

5-7 years

CRM

CRM

: Advanced

: Extreme - I love it!

:

5-7 years

Customer Service

Customer Service

: Advanced

: Extreme - I love it!

:

5-7 years

Information Technology (IT)

Information Technology (IT)

: Advanced

: Extreme - I love it!

:

3-5 years

sharepoint testing

sharepoint testing

: Intermediate

: Extreme - I love it!

:

Less than 1 year

ERP

ERP

: Intermediate

: High

:

Less than 1 year

smoking testing

smoking testing

: Intermediate

: Medium

:

Less than 1 year

oracle management tool

oracle management tool

: Intermediate

: High

:

Less than 1 year

Software Testing

Software Testing

: Intermediate

: Extreme - I love it!

:

1-3 years

manual testing

manual testing

: Intermediate

: Medium

:

1-3 years

funcation testing

funcation testing

: Intermediate

: Medium

:

1-3 years

SQL

SQL

: Beginner

: Medium

:

Less than 1 year

Fields of Expertise

analyze

analyze

: Advanced

: Extreme - I love it!

:

3-5 years

customer service

customer service

: Advanced

: High

:

3-5 years

IT environment

IT environment

: Intermediate

: High

:

3-5 years

QC

QC

: Beginner

: Extreme - I love it!

:

1-3 years

Key Skills

Leader, Customer-oriented, Creative, Problem Solver, Team Player

Online Presence

https://touch.www.linkedin.com/?sessionid=6185649812013056&or=true&ahoy=no#streamhttps://www.facebook.com/sameh.jaguar

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