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Samah Salama Elhadad

Customer Service Senior Executive

Giza, Egypt

Work Experience

  • Customer Service Senior Executive Full Time

    Vodafone International Customer Service Advisor IRELAND

    Dec 2013 - Jun 2014 -6 months

    Egypt , Giza

    • Job Details:Working as an international customer advisor for VIS (Vodafone international services) account management for pay as you go customers based in the Ireland mainly handling accounts and supporting customers with extra help and solving various issues.
  • Administrative Assitant (CEO officeFull Time

    Expedia.Ca

    Jun 2013 - Nov 2013 -5 months

    Egypt , Cairo

    • Job Details:• Maintenance of office library, including cataloging, distribution, and record keeping • Assuring office is neat, and stocked with necessary tools for functionality • Member management, including email reminders, member roster, and records of financial dues • Assist with planning and execution of all society events • Management of summer interns including interviewing, tasks delegation, and scheduling • Assist clientele as they enter office and via phone • Perform filing, data management, drafting and editing short office memos • Assist with all other office administrative duties
  • Travel ConsultantFull Time

    Expedia.Ca

    May 2011 - Nov 2013 -2 yrs, 6 months

    Egypt , Cairo

    • Technical support agentFull Time

      HTC group

      Nov 2010 - Apr 2011 -5 months

      Egypt , Cairo

      • Job Details:*Identify hardware and software issues * Provide clients support by resolving their technical issues . * Handle and resolve customer’s complaints. * Provide customers with product and service information. * Manage customers'' accounts. * Keep records of customer interactions and transactions. * Record details of inquiries, comments and complaints.
    • Education

      • Bachelor's Degree in Languages and Translation (English dep.)

        Cairo University (CU)

        Jan 2010 - Jan 2014 - 4 yr

      • High School - Thanaweya Amma

        Immam Nassef

        Jan 2002 

      Skills

      • Sabre
      • travel industry
      • MS Windows XP, Vista
      • MS Office (Word, Excel
      • Technical Support

      Languages

      • Arabic

        Fluent
      • English

        Fluent

      Training & Certifications

      • TICO - Travel Industry Council of Ontario

        Travel Industry Council of Ontario·2011
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