
Samah Salama Elhadad
Customer Service Senior Executive
Giza, EgyptWork Experience
Customer Service Senior Executive Full Time
Vodafone International Customer Service Advisor IRELAND
Dec 2013 - Jun 2014 -6 months
Egypt , Giza
- Job Details:Working as an international customer advisor for VIS (Vodafone international services) account management for pay as you go customers based in the Ireland mainly handling accounts and supporting customers with extra help and solving various issues.
Administrative Assitant (CEO officeFull Time
Expedia.Ca
Jun 2013 - Nov 2013 -5 months
Egypt , Cairo
- Job Details:• Maintenance of office library, including cataloging, distribution, and record keeping • Assuring office is neat, and stocked with necessary tools for functionality • Member management, including email reminders, member roster, and records of financial dues • Assist with planning and execution of all society events • Management of summer interns including interviewing, tasks delegation, and scheduling • Assist clientele as they enter office and via phone • Perform filing, data management, drafting and editing short office memos • Assist with all other office administrative duties
Technical support agentFull Time
- Job Details:*Identify hardware and software issues * Provide clients support by resolving their technical issues . * Handle and resolve customer’s complaints. * Provide customers with product and service information. * Manage customers'' accounts. * Keep records of customer interactions and transactions. * Record details of inquiries, comments and complaints.
Education
Bachelor's Degree in Languages and Translation (English dep.)
Cairo University (CU)Jan 2010 - Jan 2014 - 4 yr
High School - Thanaweya Amma
Immam NassefJan 2002
Languages
Arabic
FluentEnglish
Fluent
Training & Certifications
TICO - Travel Industry Council of Ontario
Travel Industry Council of Ontario·2011