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Samar Ismail

Senior Dynamics CRM Developer

Abu Dhabi, United Arab Emirates

Work Experience

  • Senior Dynamics CRM DeveloperFull Time

    Tamm Factory

    Oct 2024 - Apr 2025 -6 months

    United Arab Emirates , Abu Dhabi

    • Job Details:Lead Dynamics CRM projects, mentor developers, deliver solutions, improve system efficiency. Optimize CRM with data analysis, automate workflows, and enhance business processes. Develop custom modules, resolve system issues, and integrate third-party apps seamlessly.
  • Senior Dynamics CRM DeveloperFull Time

    Abu Dhabi Department of Economic Development

    Nov 2023 - Oct 2024 -11 months

    United Arab Emirates , Abu Dhabi

    • Job Details:Led CRM integration, boosting process efficiency. Developed custom Dynamics CRM solutions, enhancing user experience and productivity. Streamlined data migration with precision, ensuring zero downtime during system updates.
  • Senior Dynamics CRM DeveloperFull Time

    Ministry of Education – UAE

    Jul 2022 - Jan 2023 -6 months

    United Arab Emirates , Dubai

    • Job Details:Developed cutting-edge Dynamics CRM solutions focusing on AI integration, including copilot implementation for knowledge management and canvas apps enhancement.
  • Senior Dynamics CRM DeveloperFull Time

    Dubai Department of Economy and Tourism

    Sep 2021 - Jun 2022 -9 months

    United Arab Emirates , Dubai

    • Job Details:Analyzed CRM workflows, identifying and rectifying bottlenecks to improve operations. Devised automated reporting tools, reducing manual analysis time by 40%.
  • Education

    • Diploma in Computer Science

      Arab Academy for Science, Technology and Maritime Transport (AAST)

      Jan 2009 - Jan 2012 - 3 yr

    • College Diploma in Computer Science

      Arab Academy for Science, Technology and Maritime Transport (AAST)

      Jan 2009 - Jan 2012 - 3 yr

    • Bachelor's Degree in Computer Science

      New Cairo Academy

      Jan 2004 - Jan 2009 - 5 yr

    Skills

    • microsoft dynamics crm
    • C#
    • JavaScript
    • Data Migration
    • Plugins
    • CRM Customization
    • Process optimization
    • Problem Solving
    • Critical Thinking
    • Business Process Automation
    View More

    Languages

    • English

      Fluent
    • Arabic

      Fluent

    Training & Certifications

    • MB-200 Microsoft Power Platform + Dynamics 365 Core

      Microsoft·2020
    • Agile Foundation Certification

      ITIDA-SECC Software Engineering Competence Center·2018
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