
Samar Ismail
Senior Dynamics CRM Developer
Abu Dhabi, United Arab EmiratesWork Experience
Senior Dynamics CRM DeveloperFull Time
Tamm Factory
Oct 2024 - Apr 2025 -6 months
United Arab Emirates , Abu Dhabi
- Job Details:Lead Dynamics CRM projects, mentor developers, deliver solutions, improve system efficiency. Optimize CRM with data analysis, automate workflows, and enhance business processes. Develop custom modules, resolve system issues, and integrate third-party apps seamlessly.
Senior Dynamics CRM DeveloperFull Time
Abu Dhabi Department of Economic Development
Nov 2023 - Oct 2024 -11 months
United Arab Emirates , Abu Dhabi
- Job Details:Led CRM integration, boosting process efficiency. Developed custom Dynamics CRM solutions, enhancing user experience and productivity. Streamlined data migration with precision, ensuring zero downtime during system updates.
Senior Dynamics CRM DeveloperFull Time
Ministry of Education – UAE
Jul 2022 - Jan 2023 -6 months
United Arab Emirates , Dubai
- Job Details:Developed cutting-edge Dynamics CRM solutions focusing on AI integration, including copilot implementation for knowledge management and canvas apps enhancement.
Senior Dynamics CRM DeveloperFull Time
Dubai Department of Economy and Tourism
Sep 2021 - Jun 2022 -9 months
United Arab Emirates , Dubai
- Job Details:Analyzed CRM workflows, identifying and rectifying bottlenecks to improve operations. Devised automated reporting tools, reducing manual analysis time by 40%.
Education
Diploma in Computer Science
Arab Academy for Science, Technology and Maritime Transport (AAST)Jan 2009 - Jan 2012 - 3 yr
College Diploma in Computer Science
Arab Academy for Science, Technology and Maritime Transport (AAST)Jan 2009 - Jan 2012 - 3 yr
Bachelor's Degree in Computer Science
New Cairo AcademyJan 2004 - Jan 2009 - 5 yr
Skills
- microsoft dynamics crm
- C#
- JavaScript
- Data Migration
- Plugins
- CRM Customization
- Process optimization
- Problem Solving
- Critical Thinking
- Business Process Automation
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Languages
English
FluentArabic
Fluent
Training & Certifications
MB-200 Microsoft Power Platform + Dynamics 365 Core
Microsoft·2020Agile Foundation Certification
ITIDA-SECC Software Engineering Competence Center·2018