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Samar Said Mahmoud

searching for new career and new experience

Haram, Giza, Egypt

Work Experience

  • network complaintFull Time

    vodafone

    Nov 2019 - Present -5 yrs, 9 months

    Egypt , Cairo

    • Job Details:Senior complaints and retention reps.
  • e-mail chanel and web chat repFull Time

    vodafone

    Sep 2016 - Present -8 yrs, 11 months

    Egypt

    • Job Details:answer customers requests via e-mal or via web chatting room handle customers complaint from social media channel
  • Call Center Full Time

    Vodafone

    Mar 2008 - Present -17 yrs, 5 months

    Egypt , Cairo

    • Job Details: Convincing customers to purchase new services.  Help customers decide what types of rate plan would best suit their needs.  Provide information in response to inquiries about services.  Entering information into the computer while speaking to customers.  Resolve problems according to the guidelines established by the company.  Handle and resolve complaints.
  • Education

    • bachelor in Arts

      Cairo University (CU)

      Jan 2003 - Jan 2007 - 4 yr

    • Bachelor's Degree in history

      Cairo University (CU)

      Jan 2003 - Jan 2007 - 4 yr

    • Bachelor's Degree in hisory

      Cairo University (CU)

      Jan 2003 - Jan 2007 - 4 yr

    • High School - Thanaweya Amma

      Omul Abtaal

      Jan 2003 

    Skills

    • Call Center
    • Microsoft Office
    • Microsoft Excel
    • Customer Service
    • Microsoft Powerpoint
    • handle customers complaint
    • MS internet
    • complaint

    Languages

    • Arabic

      Fluent
    • English

      Advanced

    Training & Certifications

    • BBSA

      FGF·2008
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