
Samar Said Mahmoud
searching for new career and new experience
Haram, Giza, EgyptWork Experience
network complaintFull Time
vodafone
Nov 2019 - Present -5 yrs, 9 months
Egypt , Cairo
- Job Details:Senior complaints and retention reps.
e-mail chanel and web chat repFull Time
vodafone
Sep 2016 - Present -8 yrs, 11 months
Egypt
- Job Details:answer customers requests via e-mal or via web chatting room handle customers complaint from social media channel
Call Center Full Time
Vodafone
Mar 2008 - Present -17 yrs, 5 months
Egypt , Cairo
- Job Details: Convincing customers to purchase new services. Help customers decide what types of rate plan would best suit their needs. Provide information in response to inquiries about services. Entering information into the computer while speaking to customers. Resolve problems according to the guidelines established by the company. Handle and resolve complaints.
Education
bachelor in Arts
Cairo University (CU)Jan 2003 - Jan 2007 - 4 yr
Bachelor's Degree in history
Cairo University (CU)Jan 2003 - Jan 2007 - 4 yr
Bachelor's Degree in hisory
Cairo University (CU)Jan 2003 - Jan 2007 - 4 yr
High School - Thanaweya Amma
Omul AbtaalJan 2003
Skills
Languages
Arabic
FluentEnglish
Advanced
Training & Certifications
BBSA
FGF·2008