Samantha Babor Agir

Relationship OfficerFull Time

• Job Details: Achieved 2014 Sales Targets. Contributed in achieving the team’s sales targets. Responsible for the sales quota as assigned by direct sales manager. Generating and following up leads through extensive tele-calling. Carry out set number of visits per day, week, and month. Follow all pre-set internal procedures and guidelines specified for the sales dept. Focus on new sales acquisitions and encourage all new services. Responsible for the security, confidentiality and integrity of all information in accordance with the company’s policies. Duties and responsibilities outlined may vary over time and are subject to management review and amendment. Team’s go-to-person.



Project Scheduler Team LeadFull Time

• Job Details:Handled 15-20 FULL TIME EMPLOYEES. Assisted in the administrative management of staff, managed and mentored 15-20 subordinates and staff, including but not limited to – Recruiting: interviewing, new hire orientation and Mentoring: coaching and performance management. Delegates and distributes tasks as well as work schedules. Delivered results ahead of schedule; thus, exceeding customer’s and superior’s expectations. Handled project planning to achieve team’s objective per project requirement and guideline. Proposed organizational process improvement initiatives: Implemented a bridge line for third party contractors wherein a live person will answer their calls instead of leaving voicemails; developed a spreadsheet to compute employee’s productivity and schedule adherence for the entire department; and created work instructions for organizational reporting. Contributed to the development, maintenance and enforcement of standards, processes and procedures. Led staff and worked closely with business partners and clients to remediate or prevent escalations, plan projects, give status and other project related items. Modified priorities in line with changing business demands and occasionally engages in the work managed.  Conducted Advance Excel training for other team leaders, existing employees and new joiners.

Resource Deployment Manager's Assistant (RDMA)Full Time

• Job Details:Responsible for providing operational support to the Resource Deployment Managers (RDM) in IBM Australia. Creates and maintains records and staffing plans, maintains deployment and assignment data and executes regular and ad hoc resource management reports. Assignments are aided by established procedures and practices. Resistibility includes but is not limited to: assists with resource management activities to help improve service by reducing the administrative workload of Resource Deployment Managers. Develops working knowledge of key resource management processes and tools. Performs tasks which could include: Open seat management, utilization management (including missing claim, future recoverable, and hours reconciliation), as well as resource deployment. Follows defined procedures in the execution of responsibilities and has specific knowledge of applications and tools in order to complete assigned tasks. Help out Resource Managers in managing practitioners’ projects, assignments and bookings. Maintains the integrity and confidentiality of data and employees’ profiles in the systems. Recommended process improvement initiatives. Team’s Reports Specialist. Ability to complete a six-hour report within two hours. Assigned as the Champion of some specific tasks such as data integrity and backing up reports of other Resource Assistants who are on leave. Underwent an extensive and comprehensive training at IBM Australia, Melbourne, Victoria. Awarded a Thank You Award, given by one of the Resource Deployment Manager, for a great performance. Award was given even before the project went live.