Samah Mohamed Elsaady

Training ManagerFull Time

• Job Details: In charge of conducting the training needs analysis for the hotel , building the training plan accordingly to support business objectives both short, medium and long term.  Monitors the annual training plan on a quarterly basis to ensure program and evaluates that learning objectives have been met.  Deliver soft skills training and follow up on job training to maintain and achieve the organizational designated goals.  Monitors guest satisfaction ratings and discusses it the same with Department Heads to address any performance issues within the department that are impacting upon guest service.  Coordinating all the external training by outsider provider.  Keeps updated with all new training related strategies.  Responsible for day to day operation in the Training Department  Building up and arranging the filling system for the Training Department in an easy accessible way.

Ass. Training Manager “In charge”Full Time

• Job Details:My duties as an Assistant Training Manager, i am responsible for identifying and providing training to employees to deliver an excellent staff experience. and would also be required to assist departments in achieving training objectives. Specifically, when being responsible for performing the following tasks to the highest standards:  Provide quality training to internal customers  Assist in coordinating and administering Vocational Qualification  Adhere to in-house training plan  Identify training and development needs systematically in conjunction with Line Managers/Head of Department, HR Manager.  Assist Line Manager/Head of Department in achieving training objectives and review on a monthly basis  Ensure new employees have received departmental and legal training  Hold monthly Departmental meetings with trainers to ensure training needs are being covered

Complex Training Coordinator (4 hotels)Full Time

• Job Details: Identify Training & Development needs systematically throughout departments in conjunction with the Training Manager and prioritizes such needs.  Develop Training & Development plans based on the needs identified.  Carry out skills training either on a group or a one-to-one basis and evaluate.  Carry out spot checks on departmental standards.  Co-ordinate and carry out Orientation Programmes as appropriate.  Participate in development and implementing various Training & Development programmes to meet identified needs and to ensure quality, profit enhancement.