Samah Oraby

Trainer Executive

• Job Details:Act as a senior trainer, offering mentorship and support to junior trainers. Evaluate and assess new trainers in the team, providing feedback and guidance for their professional growth. Develop and execute comprehensive training programs for new hires and current employees. Collaborate with department heads to assess training needs and improve employee performance. Design engaging training materials that align with corporate objectives. Lead training sessions on technical and soft skills, ensuring content is clear and effective. Conduct performance evaluations and provide constructive feedback for employee growth. Track training outcomes and implement improvements based on feedback and performance metrics. Ensure training activities comply with industry standards and organizational policies.

Customer Service Trainer

• Job Details:Design and deliver technical and soft skills training in both classroom and virtual settings. Prepare training materials and ensure alignment with organizational goals. Conduct training needs assessments and modify existing programs for continuous improvement. Develop and implement refresher training programs for low-performing agents. Monitor and evaluate trainee performance, providing feedback and improvement plans. Collaborate with employee relations to conduct orientation sessions. Ensure compliance with COPC training processes and audits.

Client Service Representative

• Job Details:Handled an average of 90+ customer calls daily, maintaining high service quality. Resolved complex customer inquiries efficiently while ensuring customer satisfaction. Provided product and service recommendations to enhance customer experience. Conducted informal training sessions to support new hires in customer service protocols.