Basic Info

Samaher Hassan

Less than 1 year

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

HR Assistant & Sales Operations at TopTech Egypt

Experience Details

HR Assistant & Sales Operations

Human Resources, Sales/Retail

Entry Level

HR Assistant responsibilities :
-Compile and update employee records (hard and soft copies)
- Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations etc)
-Coordinate HR projects (meetings, training, surveys etc)
- Conduct initial orientation to newly hired employees and trainees
- Deal with employee requests regarding human resources issues, rules, and regulations
- Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc)

Sales Operations :

-Coordinate sales team by managing schedules, filing important documents and communicating relevant information
-Ensure the adequacy of sales-related equipment or material
Respond to complaints from customers and give after-sales support when requested
-Store and sort financial and non-financial data in electronic form and present reports
-Handle the processing of all orders with accuracy and timeliness
Inform clients of unforeseen delays or problems
-Monitor the team’s progress, identify shortcomings and propose improvements
-Assist in the preparation and organizing of promotional material or events
-Ensure adherence to laws and policies


Company Details

TopTech Egypt

Cairo, Egypt

11-50 employees

Information Technology Services

N/A

May 2016 to present (7 months)
Telesales at TOPTECH Egypt

Experience Details

Telesales

Sales/Retail

Entry Level

Contact businesses and private individuals by telephone to promote products and services
- Explain the product & service to potential customers
- Provide pricing details
- Handle customer questions
- Obtain customer information including names and addresses
- Record customer details including reaction to the product or service offered
- Receive orders over the telephone
- Reviewing the sales orders details on the computer system
- Record customer details and details of transaction
- Confirm orders placed with field sales representatives
- Obtain contact details of potential customers from sources including telephone directories
- Answer telephone calls from potential customers who are responding to advertisements


Company Details

TOPTECH Egypt

Cairo, Egypt

11-50 employees

Information Technology Services

N/A

Jan 2016 to May 2016 (4 months)
Telemarketing Specialist at Interact Computer Stores

Experience Details

Telemarketing Specialist

Marketing/PR/Advertising

Entry Level

- Contact businesses and private individuals by telephone to promote products and services
- Explain the product or service to potential customers
- Provide pricing details
- Handle customer questions
- Obtain customer information including names and addresses
- Record customer details including reaction to the product or service offered
- Receive orders over the telephone
- Reviewing the sales orders details on the computer system
- Record customer details and details of transaction
- Confirm orders placed with field sales representatives
- Obtain contact details of potential customers from sources including telephone directories
- Answer telephone calls from potential customers who are responding to advertisements


Company Details

Interact Computer Stores

Cairo, Egypt

101-500 employees

Information Technology Services, Computer Hardware, Computer Software

http://www.interactcs.com/

Jun 2015 to Dec 2015 (6 months)
High Value Call Center Rep at Vodafone Egypt

Experience Details

High Value Call Center Rep

Customer Service/Support

Entry Level

- Provide Vodafone Egypt High customers with all required information related to the company products and services with delighting them with a superior customer service.
- Providing guidance in areas of professional matters as requested or needed.
- Applying FCR concept for all customers inquires.
- Prioritizing and achieving multiple tasks, establishing and meeting deadlines.
- Follow up all customers related issues and provide timely feedback to Vodafone Egypt High Customers.
- Adhere to Customer Operations Department policies and procedures.
- Provide customers with superior recommendations and actions, and be a driver for customer’s satisfaction and Loyalty.
- Perform standardized activities and tasks efficiently and effectively.
- Supporting collection queue by handling collections inquires and bills explanation.
- Explore the required negotiation skills for making payments' deals when needed.
- Create a smooth communication channel with different departments to resolve customer problems and requests when needed in a highly professional manner.
- Applicable directly coordinate with customers to assist them with any questions or issues arising from their use of Vodafone’s business solutions and hardware.
- Implement high quality standards of Customer Service for High customers through exceeding all KPI’s threshold & services.


Company Details

Vodafone Egypt (multinational)

Cairo, Egypt

N/A

Telecommunications

www.vodafone.com.eg/

Jun 2014 to May 2015 (11 months)
Telemarketing at Soft TrendCo.

Experience Details

Telemarketing

Marketing/PR/Advertising , Customer Service/Support

Entry Level

- Communicate with clients through the phone in order to solicit sales for the company’s products
& services.
- Explain products or services and prices, and answer customers’ inquiries.
- Obtain customer information and enter orders into computers.
- Answer telephone calls from potential customers who have been solicited through advertisements.
- Schedule meetings for sales team representatives to meet with prospective customers.
- Handle the customer's requests & Solve Complaints.
- Carry out other duties as assigned.


Company Details

Soft TrendCo.

Cairo, Egypt

11-50 employees

Information Technology Services, Computer Hardware, Computer and Network Security

http://www.soft-trend.com/

May 2013 to Mar 2014 (10 months)

Education

BA in Archaeology & Tourism Guidance (English)

Education Details

BA

Archaeology & Tourism Guidance (English)

Misr University for Science and Technology (MUST), Egypt

B / Very Good / 75 - 85%

N/A

N/A

Misr University for Science and Technology (MUST)
2008 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Maadi Canal language school

Egypt

2008

Not specified

N/A

Maadi Canal language school
2008

Training and Courses

Training/Course Details

English Conversation

Mar 2013

Birlitz

English Conversation course

Training/Course Details

English Conversation

Jun 2013

Birlitz

N/A

Training/Course Details

Human resource certificate at hpa

Nov 2016

High propositional Advisor hpa

Understand what is human resources and its main functions Perform job analysis, description and specification Apply effective recruitment and selection methods Apply the best testing and recruitment techniques Recognize and apply background investigations Explain the role of training and development in human resources management Analyze the training needs of an organization Evaluate the value of the training once completed from the individual employee and the organization’s viewpoint Understand the meaning of Labor and Social Insurance Laws, decisions concerning them, their explanations according to the latest amendments, Understand the law implementation issues and how to avoid common mistakes of implementation Know what is strategic management

This profile is fresh!
Last update 1 days ago.

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Profile Skills and Keywords

ArabicArchaeology & Tourism Guidance (English)Business DevelopmentCRMCommunicatorComputer And Network SecurityComputer HardwareComputer SoftwareCustomer ServiceCustomer-orientedEnglishEnglish ConversationHR Assistant & Sales OperationsHandles StressHigh Value Call Center RepHuman Resource Certificate At HpaHuman ResourcesInformation Technology ServicesJapaneseMarketingMicrosoft ExcelMicrosoft Office 365Microsoft WordProblem SolverRetailSalesSiebelSocialSupportTelecommunicationsTelemarketingTelemarketing SpecialistTelesalesVodafone Egypt

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Japanese

Japanese

: Advanced

: Intermediate

: Advanced

: Intermediate

Tools and Technologies

Microsoft Word

Microsoft Word

: Advanced

: High

:

1-3 years

CRM

CRM

: Advanced

: Extreme - I love it!

:

Less than 1 year

Siebel

Siebel

: Advanced

: High

:

Less than 1 year

Microsoft Office 365

Microsoft Office 365

: Advanced

: High

:

Less than 1 year

Microsoft Excel

Microsoft Excel

: Intermediate

: Medium

:

1-3 years

Fields of Expertise

Human Resources

Human Resources

: Little knowledge

: High

:

Less than 1 year

Key Skills

Communicator, Customer-oriented, Problem Solver, Social, Handles Stress

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