Sama Elsayed

Sales and Customer Service Representative

• Job Details:Recorded information about inquiries and complaints within internal database. Managed daily sales operations to achieve business objectives. Stayed aware of latest industry trends, tailoring sales tactics accordingly. Identified potential sales leads using market research strategies. Resolved or escalated customer issues for high levels of satisfaction. Applied conflict management to stressed and concerned customers. Engaged in ongoing training to stay current with company products and policies. Handled customer complaints, providing appropriate solutions to guarantee positive outcomes. Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns. Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers. Streamlined processes through efficient record keeping. Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.