Salmoon Perviz Bhatti

Client Service Representative

• Job Details:Provide exceptional customer support via chat and calls, assisting users, couriers, and partner companies with their inquiries and concerns. Effectively escalate complex issues through task management systems and internal communication channels to ensure timely resolutions. Actively participate in team meetings, offering insights and suggestions to improve CSAT and SLA performance. Maintain a strong understanding of company policies and procedures to deliver accurate information and ensure service excellence.

Software Tester

• Job Details:Ensured quality and accuracy of customer interactions and support processes. Conducted documentation and compliance audits to ensure that safety standards are met. Involved in investigation and analysis process in case of safety incidents or accidents. Completed timely quality reports highlighting deficiencies and recommending corrective actions.

Client Service Representative

• Job Details:Trained teams on updated policies, improving adherence by 20%. Handled escalated complex or high-level issues demanding authoritative decisions or resolutions. Assisted team members by researching and preparing training on updates and changes. Motivated employees to continuously grow knowledge and enhance abilities.