Salma Salah

salma

San Stefano, Alexandria, Egypt
  • customers relations
  • Customer Service
  • customer handling
  • Marketing
  • Call Center

Work Experience

coordinator managerFull Time

Kottab academy

June 2022 - Present • 1 yr, 10 months

Co-coordinator and customer serviceFull Time

kottab

January 2021 - June 2022 • 1 yr, 5 months

tour operatorFull Time

Dubai Daily tours

December 2017 - Present • 6 yrs, 4 months

Got promoted as CRM ManagerFull Time

Nour Eldin Elsherif Co. ( peugeot - Skoda - Volvo) (Authorized center )

June 2017 - December 2017 • 6 months

Education

  • Bachelor's Degree in Faculty of tourism and hotels

    Alexandria University (ALEXU)Jan 2010 to Jan 2015 · 5 Years

Achievements

Training session 1- Have Training in Nissan Company in Cairo in the Customer Relation. 2- Have Training in Alexandria National Museum for a month. 3- Have Training as a Tour guide in Cairo, Alexandria, Giza Rosetta, Aswan and Luxor. 4- Have many Workshops in Body Language and eye contact.

Skills

Tools and Fields of Expertise

  • customers relations
  • Customer Service
  • customer handling
  • Marketing
  • Call Center
  • Customer Experience
  • Microsoft Office
  • operator
  • ICDL
  • Networking
  • Database
  • Online Marketing
  • Accounting
  • Human Resources

Languages

  • English

    Advanced

  • Spanish

    Intermediate

Training & Certifications

  • Customers service

    Nissan company ·2014

  • Tour guide

    Alexandria national museum ·2012
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