Salma Salah
salma
San Stefano, Alexandria, EgyptWork Experience
coordinator and customer serviceFull Time
kottab
Jan 2021 - Jun 2022 -1 yr, 5 months
Egypt , Alexandria
CRM ManagerFull Time
Nour Eldin Elsherif Co. ( peugeot - Skoda - Volvo) (Authorized center )
Jun 2017 - Dec 2017 -6 months
Egypt , Alexandria
- Job Details:Job responsibilities • Manage CRM department and lead the team • Make a second Follow Up with customer and make sure their complains has been solved • Organize customers satisfaction with different Departments in Center • Meeting Customers who have complains during their visit. • Make a quarter analysis and reports for Customer satisfactions. • Follow up complaints from (indoor – agency – phone calls – social media) • Follow up (warranty cases – Spare parts cases)
Education
Bachelor's Degree in Faculty of tourism and hotels
Alexandria University (ALEXU)Jan 2010 - Jan 2015 - 5 yr
Achievements
Training session 1- Have Training in Nissan Company in Cairo in the Customer Relation. 2- Have Training in Alexandria National Museum for a month. 3- Have Training as a Tour guide in Cairo, Alexandria, Giza Rosetta, Aswan and Luxor. 4- Have many Workshops in Body Language and eye contact.
Skills
- customers relations
- Customer Service
- customer handling
- Marketing
- Call Center
- Customer Experience
- Microsoft Office
- operator
- ICDL
- Networking
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Languages
English
AdvancedSpanish
Intermediate
Training & Certifications
Customers service
Nissan company ·2014Tour guide
Alexandria national museum ·2012