Salma AbdEl Nasser

KG TeacherFull Time

International technical Advisor Full Time

• Job Details:*International Technical Advisor in Australia Account on night shift basis * Then moved to Qatar account Morning shifts * Handling customer complains through the phone * Handling the DATA & NETWORK issues * Trying to handle the call with in FIVE challenges: Average Handling Time (AHT) for the call; Customer Satisfaction (CSAT); up selling the new products; the First Call Resolution (FCR) & Raving fan customer *** All with in achieving the minimum accepted quality

Executive air operator Full Time

• Job Details:-Getting the shipment details by E-mail or by client order. -Putting the rates & instruction after getting the confirmation to ship. -Making follow up & solving problems of delay. -Handling the forwarder & the client problems with low cost compensation. -Confirming the shipment arrival & making the arrival note to the client. -Revising invoices & checking rates. -Custom clearance duties. *** Handling the shipment starting from the rate request till delivery to the client Stores.