Salma Hassan Abdellateef

Qualified Star AssistantFull Time

• Job Details:- Control Appearance of the Showroom and its employees according the CI Standard defines by the brand, drawing attention to Mistakes that may occur also showroom management -if the showroom manager not there- as a deputy. - Make plans for test drive and organize them carefully, control of distribution and location plans of demo and service devices. - Ensuring efficient, fast and competent customer support by team members that customer requested. - Supervision of the VIP and give them our welcoming Kit. - Checking all customer areas in the building such as welcome area, front office, vehicle display area, meeting rooms, VIP Lounges and consultation area; to be the building always more than perfect so taking care also of a flawless general condition.

Guest Relations supervisorFull Time

• Job Details:- Implementing plans to improve customer satisfaction and Providing exceptional service to guests. - Handling the arrival and departure of guests everyday with the team. - Acting as a communication hub between VIP guests and the hotel team members. - Informing VIPs about the hotel updates of several services. - Providing reports to senior management for the daily, weekly and monthly activities and performance of the team. - Assisting with guests queries/disputes and resolving critical complaints effectively.

Guest Relations ExecutiveFull Time

• Job Details:- Review VIP guest arrival list to offer a warm greeting. - Attend to distinguished visitors (such as VIPs) and respond to their requests. - Assist the preparation of welcome folders with material (e.g. room service menus, area descriptions, emergency plans). - Assure that health, hygiene and quality standards are met and Log information in the logbook on a daily basis. - Resolving Customer complaints and, if necessary, escalate to the guest relations supervisor. - Anticipate guest needs and establish a rapport with them by assisting them with specific tasks (e.g. confirming travel arrangements and arrange several events).