Salmaa Sameh

Secretary

Cairo, Egypt

Internal Tourism Company

Aug 2021 - Sep 2021 -1 month

Egypt

Job Details:Showcased product features to customers and discussed details to overcome objections and lock in sales, created and implemented sales strategies to successfully meet company target, built rapport with customers and assessed needs to make the products recommendations and upsell, educated customers about product features and benefits to aid in selecting the best options for each individual’s needs, followed up with customers after completed sales to assess satisfaction and resolve service concerns.

Continue Academy

Oct 2020 - Jan 2024 -3 yrs, 3 months

Egypt

Job Details:Handle incoming calls and inquiries from prospective customers or clients, meet the customers to assist them effectively by solving customer disputes, do a schedule to meet the customers or the customers meet the manager, provide the customer with additional information or explain services, discuss offered and ensure customer satisfaction, tactfully handle confrontational or stressful interactions with the public, do paperwork and data entry as required, capture client information, maintain service reports, try to renew offers about the service, do a daily report about the customers’ problems or suggestions for our service.