Salma Ahmed Sayed

Office ManagerFull Time

Customer Relationship OfficerFull Time

• Job Details:deal with individual retail customers and advice them on various banking and financial products and services offered by the bank. Responsibilities: A customer service officer is responsible for the following duties: • Receive and respond to customer service account inquiries on account balances, transaction details, statements and fees and charges. • Open new accounts/Closing accounts • Alterations to existing savings and cheque accounts • Inquiries for home, car and personal loans • Inquiries on internet services • Set up periodical payment authorities on accounts • Promote bank products and services • Change statement of account cycles • Identify customer needs • Refer customers to appropriate banking services and representatives. Authorities: A customer service officer has the authority to: • Update personal details for personal and business customers such as address and name details • Receive deposits and issuing funds upon request • Open new savings and cheque accounts • Close savings and cheque accounts • Issue cheque books • Issue Travellers cheques • Issue ATM cards and changing customer passwords • Provide product brochures for customers • Refer customers who request to open business accounts and business credit cards to Customer Service Supervisor • Refer customers who request loan, superannuation and insurance products to a financial adviser or financial planner -Make sure that customer inquiries are handled in a timely and organized manner and that satisfaction and loyalty are maximized. -Analyzing customer complaints, developing corrective strategies. work in team , leadership, analytical thinking, problem-solving skills, computer competencies and excellent communication skills.