Basic Info

Salma Sayed

Less than 1 year

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

Customer Relationship Officer at Arab Bank

Experience Details

Customer Relationship Officer

Banking

Experienced (Non-Manager)

deal with individual retail customers and advice them on various banking and financial products and services offered by the bank.
Responsibilities:
A customer service officer is responsible for the following duties:
• Receive and respond to customer service account inquiries on account balances, transaction
details, statements and fees and charges.
• Open new accounts/Closing accounts
• Alterations to existing savings and cheque accounts
• Inquiries for home, car and personal loans
• Inquiries on internet services
• Set up periodical payment authorities on accounts
• Promote bank products and services
• Change statement of account cycles
• Identify customer needs
• Refer customers to appropriate banking services and representatives.


Authorities:
A customer service officer has the authority to:
• Update personal details for personal and business customers such as address and name
details
• Receive deposits and issuing funds upon request
• Open new savings and cheque accounts
• Close savings and cheque accounts
• Issue cheque books
• Issue Travellers cheques
• Issue ATM cards and changing customer passwords
• Provide product brochures for customers
• Refer customers who request to open business accounts and business credit cards to
Customer Service Supervisor
• Refer customers who request loan, superannuation and insurance products to a financial
adviser or financial planner


-Make sure that customer inquiries are handled in a timely and organized manner and that satisfaction and loyalty are maximized.

-Analyzing customer complaints, developing corrective strategies.
work in team , leadership, analytical thinking, problem-solving skills, computer competencies and excellent communication skills.


Company Details

Arab Bank (multinational)

Cairo, Egypt

More than 1000 employees

Banking

www,arabbank.eg

Sep 2016 to present (1 year)
Admin at RE/MAX (student activity)

Experience Details

Admin

Administration

Student

N/A


Company Details

RE/MAX (multinational) (student activity)

Cairo, Egypt

http://www.remax.com.eg/almohagerI

Mar 2013 to Sep 2015 (2 years 6 months)
Marketing (intern) at Emaar Misr

Experience Details

Marketing (intern)

Marketing/PR/Advertising

Student

N/A


Company Details

Emaar Misr (multinational)

Cairo, Egypt

More than 1000 employees

Real Estate/Property Management

http://www.emaarmisr.com/

Jun 2015 to Jul 2015 (1 month)

Education

Economics and Political Science in Economics

Education Details

Economics and Political Science

Economics

Future University in Egypt (FUE), Egypt

A / Excellent / 85 -100%

N/A

N/A

Future University in Egypt (FUE)
2012 - 2016
High School - American diploma

High School Details

American diploma

rajac american school

Egypt

2011

B / Very Good / 75 - 85%

N/A

rajac american school
2011

Certifications

Business Ettiqute
Feb 2017

Certificate details

Business Ettiqute

Feb 2017

N/A

N/A

N/A

N/A

Training and Courses

Marketing at Emaar Misr
Jun 2015

Training/Course Details

Marketing

Jun 2015

Emaar Misr

N/A

Business Etiquette at EBI
Feb 2017

Training/Course Details

Business Etiquette

Feb 2017

EBI

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AdminAdministrationArab BankArabicBankingBusiness EtiquetteBusiness EttiquteCustomer Relationship OfficerDetails-orientedEconomicsEmaar MisrEnglishFinanceHandles StressHard WorkerLeaderMarketingMicrosoftMicrosoft OfficeMusicOrganizerProperty ManagementRE/MAXReadingReal EstateRunningTechnologyTravelling

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Advanced

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

5-7 years

Fields of Expertise

microsoft

microsoft

: Advanced

: Extreme - I love it!

:

3-5 years

Key Skills

Leader, Hard worker, Organizer, Details-oriented, Handles Stress

Online Presence

https://www.linkedin.com/in/salma-ahmed-b38701122

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