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Salma Sherif Mohamed Ahmed dawood

L2 Representative at Seagate (Teleperformance Company)

Egypt

Work Experience

  • L2 Representative

    Seagate (Teleperformance Company)

    Sep 2024 - Present -10 months

    Egypt

    • Job Details:Solve complicated technical tickets via call or via email. Support floor. Run the sheets to check the performance.

  • Technical Support Representative

    Seagate Account

    Feb 2024 - Sep 2024 -7 months

    Egypt

    • Job Details:Troubleshooting the HDDs and SSDs. Dealing with NAS and RAID issues and troubleshooting. Software and hardware installation. Dealing with data recovery and overwriting processes.

  • Team Leader

    Concentrix (AT&T Account)

    Nov 2022 - Mar 2023 -4 months

    Egypt

    • Job Details:Responsible for team (coaching / targets and performance). Dealing with case studies and Excel reports. Attend meetings with the client and business unit.

  • IT Intern

    Fugro SAE

    Jan 2022 - Apr 2024 -2 yrs, 3 months

    Egypt

    • Job Details:Providing technical support, software and hardware installation.

    • Education

    • Bachelor's Degree in Software Engineering

      Sadat Academy for Management Sciences (SAMS)

      Jan 2020 - Jan 2024 - 4 yr

    Skills

    • C++
    • Python
    • Data Analysis
    • SQL
    • Power BI
    • CCNA
    • Object-Oriented Programming (OOP)
    • Mysql DB
    • excel
    • Routing and switching
    View More

    Languages

    • Arabic

      Fluent

    • English

      Fluent

    • German

      Intermediate
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