Salma Samy

medical telesales agent

• Job Details:listened carefully to patient needs and recommended the most suitable brace solutions. explained product features in simple terms, highlighting medical benefits and proper usage. built trust and rapport with patients by understanding their medical concerns. handled objections and provided reassurance to patients regarding comfort, effectiveness, and quality. consistently met monthly telesales targets while maintaining high patient satisfaction. stepped in on colleague calls to manage patient inquiries and ensure smooth handoff to shipping.

Medical Telesales Agent (English Account)

• Job Details:Listened carefully to patient needs and recommended the most suitable brace solutions. Explained product features in simple terms, highlighting medical benefits and proper usage. Built trust and rapport with patients by understanding their medical concerns. Handled objections and provided reassurance to patients regarding comfort, effectiveness, and quality. Consistently met monthly telesales targets while maintaining high patient satisfaction. Stepped in on colleague calls to manage patient inquiries and ensure smooth handoff to shipping.

team leader - telesales department

• Job Details:managing and mentoring calls of a group of 7 telesales agents. monitored team performance, provided coaching, and improved sales scripts for better results. assisted agents with challenging calls and guided them on objection handling and patient communication.