salma nagy

Senior Quality & Training Manager

• Job Details:Supervised day-to-day operations to meet performance, quality and service expectations. Provided hands-on training and coaching to a team of 30-40 account managers and business developers to ensure excellent customer service. Developed strong working relationships with staff, fostering a positive work environment. Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects tasks. Conducted employee performance evaluations, providing constructive feedback for growth and development. Implemented staff training programs, enhancing product knowledge and improving customer service skills. Facilitated leadership development workshops, fostering an environment of growth and self-improvement among management team members.

Senior Process Associate / Key Account Manager

• Job Details:Build, manage and grow relationships, and spend with key advertisers and their agency partners by helping them achieve performance that exceeds their expectations. Partner with client, partner, creative, strategist, and marketing in science to develop innovative inside, driven digital campaigns on Snapchat bringing measurable ROI for clients. Dive deep into camping performance data, guiding KPI driven measurement strategies, identifying performance trends, optimizing campaigns, to achieve results, and providing recommendations for upsell opportunities. Increased customer satisfaction by promptly addressing concerns and providing effective solutions tailored to their needs. Implemented strategic sales plans to achieve consistent revenue growth across key accounts. Presented accurate sales forecasts based on detailed analysis of market trends, ensuring optimal resource allocation for maximum results.

Marketing Manager

• Job Details:Developed and implemented new social media strategies and plans to attract more clients and increase brand awareness. Produced original social media content, assisted in the management of promotional budgets. Awarded employee of the month for achieving extraordinary results and constantly performing great work. Running Facebook campaigns, monitor results and prepare accurate results. Devised marketing plans using digital strategies, print advertising, and word of mouth tactics. Created innovative strategies to drive customer engagement. Analyzed campaign effectiveness using KPIs in order to drive continuous improvement in future initiatives. Mentored junior team members, fostering professional development within the organization. Developed comprehensive marketing plans in alignment with overall business goals and objectives.