Salma Mohamed
Secretary at Current Company
Cairo, EgyptWork Experience
Current Company
Jan 2024 - Present -1 yr, 6 months
Egypt
- Job Details:Managed incoming phone calls, providing exceptional customer service and redirecting calls as necessary. Maintained CRM system by recording customer inquiries and ensuring up-to-date information. Organized and maintained daily, weekly, and monthly schedules, coordinating meetings and appointments. Prepared, distributed, and filed memos, correspondence, and forms. Updated and managed employee, customer, supplier, and partner contact information. Assisted with various administrative duties, ensuring efficient office operations.
Vodafone Egypt
Feb 2019 - Dec 2019 -10 months
Egypt
- Job Details:Engaged customers over the phone to promote and sell Vodafone services, contributing to a 10% increase in monthly sales. Utilized active listening and problem-solving skills to address customer concerns and inquiries effectively. Collaborated with the team to develop creative sales approaches, improving overall performance. Tracked and documented customer interactions using company CRM systems. Developed strong interpersonal relationships with customers, enhancing customer satisfaction and retention rates.
Education
Bachelor's Degree in Psychology
Ain Shams University (ASU)Jan 2018 - Jan 2022 - 4 yr
Skills
- Microsoft Word
- Microsoft Powerpoint
- Microsoft Excel
- CRM Software
- Excellent verbal and written communication
- Strong problem-solving and analytical skills
- Effective Time Management and Multitasking
- customer service and sales expertise
- Administrative and clerical functions
- Interpersonal and collaboration skills
Languages
Arabic
FluentEnglish
FluentSpanish
Intermediate