Salma Samy Merghany

senior regulatory affairs specialistFull Time

• Job Details:•Responsible for fixed misr branches 2 in downtown and 1 at 10th of ramadan and assenting other branches •Managing team’s production, quality and KPI in the 3 branches •Tackle the discussions with the governmental employees from ITIDA •Asserting on following the regulations of ITIDA •Handling customers escalations and feedback also settling any concerns/issues with any branch reallocated in any governmental premise •Issuing digital certificates for individuals •Validating and checking the legal documents of entities order to issue a digital certificates

Customer Service ExecutiveFull Time

• Job Details:Delivering knowledge about the banking products,services,Ensure that all the bank’s policies and procedures are strictly complied to avoid any reputational risk,money laundery or the financial crime and participate in marketing and awareness campaigns in the bank to create an enlarged customer base

Technical support executiveFull Time

• Job Details:Interviewing and listening to the clients to identify their needs and provide an effective solutions for their problems,troubleshooting issues related to the internet malfunction or poor internet connectivity with the proper applications