SH

Salma Hany

Client Service Representative at Homzmart

Giza, Egypt

Work Experience

  • Client Service Representative

    Homzmart

    Oct 2024 - Present -9 months

    Egypt

    • Job Details:Handled customer inquiries and assisted in resolving a wide range of issues effectively and professionally. Supported the issue resolution (IR) team in managing and closing customer complaints efficiently. Possess a solid understanding of the industry workflow, including the full product lifecycle from production to final delivery. Knowledgeable about the materials used in furniture manufacturing, enabling better communication with clients and internal teams.
  • Sales Representative

    Smart

    Feb 2023 - Aug 2023 -6 months

    Egypt

    • Job Details:Handled inbound and outbound calls to assist customers and promote products. Achieved monthly sales targets consistently. Recorded customer feedback to help improve service quality.
  • Education

    • Bachelor's Degree in Arts

      Helwan University

    Skills

    Languages

    • English

      Beginner
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