SH
Salma Hany
Client Service Representative at Homzmart
Giza, EgyptWork Experience
Homzmart
Oct 2024 - Present -9 months
Egypt
- Job Details:Handled customer inquiries and assisted in resolving a wide range of issues effectively and professionally. Supported the issue resolution (IR) team in managing and closing customer complaints efficiently. Possess a solid understanding of the industry workflow, including the full product lifecycle from production to final delivery. Knowledgeable about the materials used in furniture manufacturing, enabling better communication with clients and internal teams.
Smart
Feb 2023 - Aug 2023 -6 months
Egypt
- Job Details:Handled inbound and outbound calls to assist customers and promote products. Achieved monthly sales targets consistently. Recorded customer feedback to help improve service quality.
Education
Bachelor's Degree in Arts
Helwan University