Salma Essam

Clinic Manager

• Job Details:Developed and maintained a system of patient records, ensuring that all patient documentation was up-to-date and accurate. Managed daily operations of clinic, including scheduling of staff, ordering supplies and ensuring efficient workflow. Developed and maintained strong relationships with community partners and health care providers. Prepared and presented monthly reports to executive team on clinic performance and progress. Explained clinic policies, treatment options, and aftercare instructions in a clear and empathetic manner to ensure patient understanding. Resolved patient issues or complaints promptly, often going above and beyond to ensure patient satisfaction and retention. Managed patient records and appointment scheduling using clinic software, ensuring accuracy and efficiency.

Client Service Representative

• Job Details:Handled customer inquiries, complaints, and concerns in a timely and professional manner. Developed strong relationships with customers by providing personalized service. Acted as a liaison between customers and internal departments. Monitored customer feedback to identify areas of improvement. Collaborated with team members and other departments to find solutions and improve service delivery.