Salma Elsayed

Supervisor (Team Leader)

• Job Details:Establishing clear, achievable goals for the sales team. Overseeing team members and ensuring they meet performance standards. Providing guidance, support, and training to enhance team skills. Analyzing sales data and metrics to assess team performance. Fostering a positive environment and motivating team members to exceed targets. Developing and implementing sales strategies to improve market reach. Building and maintaining relationships with key clients and stakeholders. Presenting sales reports and forecasts to upper management. Addressing challenges and providing solutions to obstacles in the sales process. Working closely with marketing, customer service, and product development teams to ensure cohesive strategy and good leadership.

Customer Support Representative

• Job Details:Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service. Entered customer interaction details in sales system to track requests, document problems, and record solutions offered. Educated clients on account services and resolved client inquiries regarding statement information and account balances. Helped large volume of customers every day with positive attitude and focus on customer satisfaction.