Salma Chalabi

Work Experience

French Concentrix

Feb 2024 - Present -1 yr, 6 months

Egypt

Job Details:Efficiently managed over 60+ customer inquiries daily, ensuring prompt and accurate responses to enhance customer satisfaction. Achieved an average customer satisfaction rating of 4.8/5, reflecting a strong commitment to delivering exceptional service. Successfully resolved 90% of customer issues on the first call, demonstrating strong problem-solving skills and a customer-centric approach. Consistently maintained an average handling time of under 5 minutes per inquiry, balancing efficiency with quality service. Advocated for customer needs with empathy, leading to a 20% improvement in customer feedback scores through proactive and compassionate support.

Alexandria Sporting Club & Smouha Sporting Club

Jun 2021 - Jul 2024 -3 yrs, 1 month

Egypt

Job Details:Assisted in organizing and leading weekly practice sessions, focusing on skill development and team coordination. Supported the head coach in planning and executing seasonal camps, ensuring a positive and educational experience for all players. Provided individual mentoring to younger players, helping them improve their techniques and build confidence on the court.

Sainte Jeanne Antide

Aug 2014 - Present -11 yrs

Egypt

Job Details:Organized and led annual camping trips, ensuring a safe and educational experience for all participants. Coordinated and participated in charitable events, fostering a sense of community service and social responsibility among guides. Mentored younger generations, providing guidance and support to help them develop leadership skills and confidence. Planned and executed weekly meetings and activities, promoting teamwork, personal growth, and outdoor skills. Collaborated with other scout movements to organize joint events and activities, enhancing the learning experience and fostering a spirit of unity and cooperation.

Bachelor's Degree in Business Administration
Alexandria University (ALEXU)
Jan 2022 3 yr 7 Months