salma Mukhtar

Sr. IT Technical Support Engineer

• Job Details:Controlled and optimized the IT infrastructure, including hands-on configuration and installation of servers, systems, and networks, leading to a 30% reduction in system downtime. Effectively integrated Fortinet security solutions, improving the company’s cybersecurity posture and ensuring data security. Provided expert troubleshooting and resolution for hardware and software issues on desktops, laptops, printers, and various devices, maintaining efficient system performance and user satisfaction. Supervised domain controller, DNS, DHCP, file server, and ERP servers, administered Active Directory (AD) user accounts, and applied approved group policies to meet user requirements and enhance system security. Managed all on-premises servers within a virtualized environment, optimizing resource allocation and system performance. Led IT projects, coordinating with teams to design, implement, and manage complex software applications and network architectures. Integrated Veeam backup software. Spearheaded the deployment of Synology NAS storage, improving data storage efficiency by 40%. Configured and troubleshot Outlook email setups. Resolved user access issues for VPN, email, and network connectivity. Configured and managed VoIP systems using Yeastar PBX, ensuring seamless communication and system reliability for users. Created and enforced IT policy and best practices, contributing to a 25% increase in operational efficiency. Resolved technical problems using ManageEngine Service Desk Plus. Initiated and tracked IT budget allocations, providing detailed reports to ensure efficient resource management and cost control. Responsible for supervising, managing, and motivating team members daily.

Sr. IT Technical Support & Service Desk Engineer

• Job Details:Deployed and operated VMware environments, enhancing system reliability and scalability, and managed databases and data security. Created and maintained Windows 2012 Server and 2016, VMware server, and configured and administered up to five VMware vCenter instances. Provisioned and configured an Active Directory server, ensuring access control and data security. Executed the rollout of Fortinet UTM and ESET security solutions, reinforcing the company’s cybersecurity framework and ensuring network security. Addressed 100+ daily technical problems using the Odoo ticketing system. Responded to customer emails and calls regarding technical malfunctions and issues to fix remotely.

Technical Support Engineer

• Job Details:Built a new data center for customers and prepared all the equipment, ensuring connectivity and access. Provided first-level technical support to end-users via phone, remotely, or in person, resolving hardware and software issues. Helped customers establish new systems, applications, and software, and configured and managed databases and data security. Implemented applications for clients, including antivirus software and Microsoft Office.