
Sally Ahmed Wafik
Community Pharmacist/Co-owner at Sally Pharmacy
Maadi, Cairo, EgyptWork Experience
Operations Quality Assurance ManagerFull Time
Misr Healthcare Network
Sep 2024 - Present -11 months
Egypt , Cairo
- Job Details:- Implemented ISO 9001: 2015 standards and supported in the certification process. - Prepared detailed quality reports for senior management, highlighting performance metrics, trends, and areas for improvement. - Coordinated with departments to identify root causes of quality issues and implement effective solutions. - Outlined QA strategy for the operations departments. - Established key performance indicators for quality assurance processes, enabling focused improvements and benchmarking success. - Presented key findings to company executives, recommending changes to improve quality systems. - Conducted cost-benefit analysis on quality initiatives, guiding strategic investments in quality improvements for optimal returns. - Outlined standardized procedures for company inspections and process reviews. - Performed thorough quality investigations, identifying key development strategies and supporting idea implementation. - Acted as the primary liaison between the quality assurance department and other organizational units, ensuring seamless communication and coordination. - Fostered a culture of continuous improvement, leading to a noticeable increase in team productivity. - Analyzed customer feedback to pinpoint areas for service enhancement and procedural refinement. - Developed comprehensive risk assessment models to proactively address potential quality issues. - Conducted thorough quality audits on administrative processes to identify improvement opportunities. - Reviewed and updated quality assurance protocols to align with evolving industry standards. - Organized regular review meetings to discuss quality performance metrics and set improvement goals. - Applied Quality Assurance (QA) methodologies to measure output quality.
Approvals Quality ManagerFull Time
Misr Healthcare Network
Jun 2023 - Aug 2024 -1 yr, 2 months
Egypt , Cairo
- Job Details:-Monitoring and ensuring high-quality standards in the approvals department to minimize errors, prevent adverse events, and optimize patient outcomes. -Investigate and resolve quality complaints and implement corrective actions. -Ensure that medical cases and claims queries are solved in accordance with company quality standards in order to reach customer medical necessity and satisfaction. -Prepare monthly statistical reports to the top management related to department operation, customer and provider complaints and medical cases. -Report regularly the team’s performance to the top management. -Coach, develop and guide the approvals team and assign responsibilities, set objectives and assess their performance to measure achievements against these objectives. -Ensure that company core competencies, values, and policies are implemented across the department teams. -Support the top management in the process of re-engineering and update of system. -Miscellaneous tasks within the scope of work, as assigned by the direct manager.
Senior Managed Care & Disease Management OfficerFull Time
Apr 2022 - Oct 2022 -6 months
Egypt , Cairo
- Job Details:GlobeMed Egypt logo GlobeMed EgyptGlobeMed Egypt 4 yrs 11 mos4 yrs 11 mos Senior Managed Care & Disease Management OfficerSenior Managed Care & Disease Management Officer Full-timeFull-time Sep 2022 - Present · 1 moSep 2022 - Present · 1 mo Cairo, EgyptCairo, Egypt - Responsible for management of cancer cases by working telephonically with members diagnosed with cancer, reviewing their protocols and working collaboratively with both the member and the providers to ensure evidence-based care is being provided. Also, coordinating either onsite or remote access to a Center of Excellence (COE) facility. - Responsible for management of chronic disease cases by reviewing the chronic medications of the members and conducting comprehensive assessment of the members' health to develop a collaborative care plan with the member. - Applying cost containment plans to both cancer and chronic cases, while maintaining the quality of care. - Responsible for the Patient Support Programs (PSP) process to maximize the use of the program in the members' benefits & maximize the cost containment strategy. - Preparing reports in a timely manner, per policy by collecting, analyzing, and summarizing activities and interventions along with treatments and savings achieved through the cost containment plans.
Senior Fraud and Abuse OfficerFull Time
Jul 2021 - Mar 2022 -8 months
Egypt , Cairo
- Job Details:- Detecting and looking for possible FWA trends. - Combining large amount of data and analysis into meaningful conclusions with root cause analysis and action plans. - Fraud detection and prevention in addition to generating recoveries. - Data mining and data analysis required for conducting investigations on provider claims. - Preparing comprehensive investigations reports and analysis, documenting all evidence obtained in investigations in order to substantiate meritorious claims to deny unjustified claims, to recover improper payments or to recommend action. - Managing queries from providers, insurance companies and insured members related to claims audit, evaluation, and admiration. - Collaborating and communicating internally with associated department (legal, finance, claims) within the company as well as externally with clients and providers.
Fraud and Abuse/Managed Care Unit OfficerFull Time
Jul 2020 - Aug 2021 -1 yr, 1 month
Egypt , Cairo
- Job Details:- Detecting and looking for possible FWA trends. - Combining large amount of data and analysis into meaningful conclusions with root cause analysis and action plans. - Fraud detection and prevention in addition to generating recoveries. - Data mining and data analysis required for conducting investigations on provider claims. - Preparing comprehensive investigations reports and analysis, documenting all evidence obtained in investigations in order to substantiate meritorious claims to deny unjustified claims, to recover improper payments or to recommend action. - Managing queries from providers, insurance companies and insured members related to claims audit, evaluation, and admiration. - Collaborating and communicating internally with associated department (legal, finance, claims) within the company as well as externally with clients and providers. - Participating in case management and SMO process.
Senior Medication Management /PBM OfficerFull Time
Mar 2019 - May 2020 -1 yr, 2 months
Egypt , Cairo
- Job Details:-Supporting the approvals team with their inquiries, and participating in creating an encouraging work environment. -Shift leader responsible for distribution of tasks and skills to the approvals team. -Granting approvals for requested medical services and reply with approval decision (approved or rejected) via E-mail or Fax. -Issuing the authorizations and approvals through the company's system. -Responsible for prior online approvals for medications, outpatient, dental and optical requests. -Issuing approvals for the chronic medication and adding or editing the chronic medicines on the chronic system. -Participating in the info-desk by answering inbound medical inquiries from the customer service and replying via CRM system. -Collect and process the information needed to fulfill medical insurance claims.
PSD Authorization DoctorFull Time
Nov 2017 - Feb 2019 -1 yr, 3 months
Egypt , Cairo
- Job Details:-Answering the pharmaceutical requests through the Email or fax. -Issuing the authorizations and approvals through the company's system. -Responsible for prior online approvals for medications, outpatient, dental and optical requests. -Collect and process the information needed to fulfill medical insurance claims.
Approvals Pharmacist AgentFull Time
- Job Details:Responsible for: -Answering the pharmaceutical requests through the phone call, Email or fax. -Issuing the authorizations and approvals through the company's system. -Sharing in the process of the chronic medications monthly. -Collect and process the information needed to fulfill medical insurance claims.
Education
BSc in Pharmaceutical Sciences
Misr University for Science and Technology (MUST)Jan 2003 - Jan 2008 - 5 yr
High School - IGCSE
Orouba Language Schools - MaadiJan 2003
Verified Badges
Technical Badges:
Skills
- Microsoft Excel
- Medical Insurance
- healthcare management
- Fraud Investigation
- Microsoft Office
- Community Pharmacy
- Pharmaceutical marketing and selling
- Business Administration
- Scientific thinking
- Communication and Negotiation
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Languages
Arabic
FluentEnglish
FluentFrench
Fluent
Training & Certifications
ISO 9001:2015 Internal Auditor
EPC for consultations and training·2024Data Analysis using Excel and Power BI
Institute of Management Professionals·2022Data Management for Clinical Research
Coursera·2017ICH-GCP "Good Clinical Practice"
The Royal College of Physicians, Faculty of Pharmaceutical Medicine·2016Pharmacovigilance
The Egyptian Pharmaceutical vigilance Center (EPVC), Central Administration of Pharmaceutical Affairs (CAPA)·2011Mind mapping and brainstorming skills
RTC Faculty of pharmacy, Cairo University·2008Information Gathering and Scientific Writing
RTC Faculty of pharmacy, Cairo University·2008Communication and Negotiation skills
RTC Faculty of pharmacy, Cairo University·2006