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Sally Ahmed Wafik

Community Pharmacist/Co-owner at Sally Pharmacy

Maadi, Cairo, Egypt

Work Experience

  • Operations Quality Assurance ManagerFull Time

    Misr Healthcare Network

    Sep 2024 - Present -11 months

    Egypt , Cairo

    • Job Details:- Implemented ISO 9001: 2015 standards and supported in the certification process. - Prepared detailed quality reports for senior management, highlighting performance metrics, trends, and areas for improvement. - Coordinated with departments to identify root causes of quality issues and implement effective solutions. - Outlined QA strategy for the operations departments. - Established key performance indicators for quality assurance processes, enabling focused improvements and benchmarking success. - Presented key findings to company executives, recommending changes to improve quality systems. - Conducted cost-benefit analysis on quality initiatives, guiding strategic investments in quality improvements for optimal returns. - Outlined standardized procedures for company inspections and process reviews. - Performed thorough quality investigations, identifying key development strategies and supporting idea implementation. - Acted as the primary liaison between the quality assurance department and other organizational units, ensuring seamless communication and coordination. - Fostered a culture of continuous improvement, leading to a noticeable increase in team productivity. - Analyzed customer feedback to pinpoint areas for service enhancement and procedural refinement. - Developed comprehensive risk assessment models to proactively address potential quality issues. - Conducted thorough quality audits on administrative processes to identify improvement opportunities. - Reviewed and updated quality assurance protocols to align with evolving industry standards. - Organized regular review meetings to discuss quality performance metrics and set improvement goals. - Applied Quality Assurance (QA) methodologies to measure output quality.
  • Approvals Quality ManagerFull Time

    Misr Healthcare Network

    Jun 2023 - Aug 2024 -1 yr, 2 months

    Egypt , Cairo

    • Job Details:-Monitoring and ensuring high-quality standards in the approvals department to minimize errors, prevent adverse events, and optimize patient outcomes. -Investigate and resolve quality complaints and implement corrective actions. -Ensure that medical cases and claims queries are solved in accordance with company quality standards in order to reach customer medical necessity and satisfaction. -Prepare monthly statistical reports to the top management related to department operation, customer and provider complaints and medical cases. -Report regularly the team’s performance to the top management. -Coach, develop and guide the approvals team and assign responsibilities, set objectives and assess their performance to measure achievements against these objectives. -Ensure that company core competencies, values, and policies are implemented across the department teams. -Support the top management in the process of re-engineering and update of system. -Miscellaneous tasks within the scope of work, as assigned by the direct manager.
  • Globemed Egypt

    • Senior Managed Care & Disease Management OfficerFull Time

      Apr 2022 - Oct 2022 -6 months

      Egypt , Cairo

      • Job Details:GlobeMed Egypt logo GlobeMed EgyptGlobeMed Egypt 4 yrs 11 mos4 yrs 11 mos Senior Managed Care & Disease Management OfficerSenior Managed Care & Disease Management Officer Full-timeFull-time Sep 2022 - Present · 1 moSep 2022 - Present · 1 mo Cairo, EgyptCairo, Egypt - Responsible for management of cancer cases by working telephonically with members diagnosed with cancer, reviewing their protocols and working collaboratively with both the member and the providers to ensure evidence-based care is being provided. Also, coordinating either onsite or remote access to a Center of Excellence (COE) facility. - Responsible for management of chronic disease cases by reviewing the chronic medications of the members and conducting comprehensive assessment of the members' health to develop a collaborative care plan with the member. - Applying cost containment plans to both cancer and chronic cases, while maintaining the quality of care. - Responsible for the Patient Support Programs (PSP) process to maximize the use of the program in the members' benefits & maximize the cost containment strategy. - Preparing reports in a timely manner, per policy by collecting, analyzing, and summarizing activities and interventions along with treatments and savings achieved through the cost containment plans.
    • Senior Fraud and Abuse OfficerFull Time

      Jul 2021 - Mar 2022 -8 months

      Egypt , Cairo

      • Job Details:- Detecting and looking for possible FWA trends. - Combining large amount of data and analysis into meaningful conclusions with root cause analysis and action plans. - Fraud detection and prevention in addition to generating recoveries. - Data mining and data analysis required for conducting investigations on provider claims. - Preparing comprehensive investigations reports and analysis, documenting all evidence obtained in investigations in order to substantiate meritorious claims to deny unjustified claims, to recover improper payments or to recommend action. - Managing queries from providers, insurance companies and insured members related to claims audit, evaluation, and admiration. - Collaborating and communicating internally with associated department (legal, finance, claims) within the company as well as externally with clients and providers.
    • Fraud and Abuse/Managed Care Unit OfficerFull Time

      Jul 2020 - Aug 2021 -1 yr, 1 month

      Egypt , Cairo

      • Job Details:- Detecting and looking for possible FWA trends. - Combining large amount of data and analysis into meaningful conclusions with root cause analysis and action plans. - Fraud detection and prevention in addition to generating recoveries. - Data mining and data analysis required for conducting investigations on provider claims. - Preparing comprehensive investigations reports and analysis, documenting all evidence obtained in investigations in order to substantiate meritorious claims to deny unjustified claims, to recover improper payments or to recommend action. - Managing queries from providers, insurance companies and insured members related to claims audit, evaluation, and admiration. - Collaborating and communicating internally with associated department (legal, finance, claims) within the company as well as externally with clients and providers. - Participating in case management and SMO process.
    • Senior Medication Management /PBM OfficerFull Time

      Mar 2019 - May 2020 -1 yr, 2 months

      Egypt , Cairo

      • Job Details:-Supporting the approvals team with their inquiries, and participating in creating an encouraging work environment. -Shift leader responsible for distribution of tasks and skills to the approvals team. -Granting approvals for requested medical services and reply with approval decision (approved or rejected) via E-mail or Fax. -Issuing the authorizations and approvals through the company's system. -Responsible for prior online approvals for medications, outpatient, dental and optical requests. -Issuing approvals for the chronic medication and adding or editing the chronic medicines on the chronic system. -Participating in the info-desk by answering inbound medical inquiries from the customer service and replying via CRM system. -Collect and process the information needed to fulfill medical insurance claims.
    • PSD Authorization DoctorFull Time

      Nov 2017 - Feb 2019 -1 yr, 3 months

      Egypt , Cairo

      • Job Details:-Answering the pharmaceutical requests through the Email or fax. -Issuing the authorizations and approvals through the company's system. -Responsible for prior online approvals for medications, outpatient, dental and optical requests. -Collect and process the information needed to fulfill medical insurance claims.
  • Approvals Pharmacist AgentFull Time

    Mediconsult

    Jan 2017 - Oct 2017 -9 months

    Egypt , Cairo

    • Job Details:Responsible for: -Answering the pharmaceutical requests through the phone call, Email or fax. -Issuing the authorizations and approvals through the company's system. -Sharing in the process of the chronic medications monthly. -Collect and process the information needed to fulfill medical insurance claims.
  • Education

    • BSc in Pharmaceutical Sciences

      Misr University for Science and Technology (MUST)

      Jan 2003 - Jan 2008 - 5 yr

    • High School - IGCSE

      Orouba Language Schools - Maadi

      Jan 2003 

    Verified Badges

    Technical Badges:

      Skills

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      Languages

      • Arabic

        Fluent
      • English

        Fluent
      • French

        Fluent

      Training & Certifications

      • ISO 9001:2015 Internal Auditor

        EPC for consultations and training·2024
      • Data Analysis using Excel and Power BI

        Institute of Management Professionals·2022
      • Data Management for Clinical Research

        Coursera·2017
      • ICH-GCP "Good Clinical Practice"

        The Royal College of Physicians, Faculty of Pharmaceutical Medicine·2016
      • Pharmacovigilance

        The Egyptian Pharmaceutical vigilance Center (EPVC), Central Administration of Pharmaceutical Affairs (CAPA)·2011
      • Mind mapping and brainstorming skills

        RTC Faculty of pharmacy, Cairo University·2008
      • Information Gathering and Scientific Writing

        RTC Faculty of pharmacy, Cairo University·2008
      • Communication and Negotiation skills

        RTC Faculty of pharmacy, Cairo University·2006
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