Sally Osman

Client Service DirectorFull Time

• Job Details:• Identifying and developing prospect clients for business growth. • Assigning workload and overseeing daily team workflow. • Maintaining frequent client interactions to strength client relationships. • Liaising with other departments & teams (creative, production and finance) to assure addressing client inquiries in a timely and accurate manner. • Developing client presentations as required. • Proposing different/ new projects ideas to clients to generate more business. • Obtaining client feedback and recommending service improvements as required. • Developing client documentations (quotations and/ or contracts) and keeping record of all clients ‘work history (presentations, proposals, samples, etc.). • Assisting in recruitment, training, and performance evaluation. • Maintaining solid presence on social media showing company’s services, and activities. • Preparing digital media plans for clients and developing & executing digital marketing campaigns as required. • Creating social media pages for new clients/ products and taking full responsibility of managing the pages (weekly posts, designs, campaigns, and moderation if required) in-line with agreed plans. • Monitoring and reporting social media performance & campaign results with recommendations. Accounts handling: AURA Hotels, GV Developments (Real Estate), Masar Financial Advisory, El Gebaly Food Industries, EVA Pharma, Prime Holding, Egypt Automotive

Head of MarketingFull Time

Operations ManagerFull Time

• Job Details:• Conducted pre-opening studies covering main market players (services, prices and activities), as well as potential customers and merchants criteria. • Developed launch strategy and Marketing & Sales plan covering objectives, proposed activities, estimated budget, field sales action plans, commission schemes and target breakdown. • Developed different product packages to fit different merchants’ needs. • Developed and built an effective operational team of sales and customer service representatives as well as outsourced financial & legal consultants (handling the whole recruitment process, providing hands on training, and maintaining daily communication to ensure work flow & targets achievement). • Created SOP for each team to assure quality control and customer satisfaction. • Developed company profile, sales presentations and marketing POS materials covering the company’s services, activities and packages. • Worked closely with the IT and the owners on creating the site/ marketplace name, brand identity and website content. • Guided, motivated, tained and attended closure meetings with the sales team whenever required to assure meeting sales targets. • Working closely with selected clients to improve their SEO ranking. • Initiating and designing digital solutions (social media campaigns, email marketing, digital SMS, etc.) for selected clients to increase traffic and generate leads. • Controlling finances (monthly expenses, cash in, salaries, etc.).