Basic Info

Sally Mostafa

More than 15 years

Cairo Governorate, Egypt

Master's Degree

Manager

Work Experience

Director of Human Resources at Radisson Blu Heliopolis Hotel, Cairo

Experience Details

Director of Human Resources

Human Resources

Manager

• Develops organization strategies by identifying and researching human resources issues; contributing information, analysis, and recommendations to organization strategic thinking and direction; establishing human resources objectives in line with organizational objectives.
• Implements human resources strategies by establishing department accountabilities, including talent acquisition, staffing, employment processing, compensation, health and welfare benefits, training and development, records management, safety and health, succession planning, employee relations and retention, safety laws compliance, and labor relations.
• Manages human resources operations by recruiting, selecting, orienting, training, coaching, counseling, and disciplining staff; planning, monitoring, appraising, and reviewing staff job contributions; maintaining compensation; determining production, productivity, quality, and customer-service strategies; designing systems; accumulating resources; resolving problems; implementing change.
• Develops human resources operations financial strategies by estimating, forecasting, and anticipating requirements, trends, and variances; aligning monetary resources; developing action plans; measuring and analyzing results; initiating corrective actions; minimizing the impact of variances.
• Supports management by providing human resources advice, counsel, and decisions; analyzing information and applications.
• Guides management and employee actions by researching, developing, writing, and updating policies, procedures, methods, and guidelines; communicating and enforcing organization values.
• Complies with local legal requirements by studying existing and new legislation; anticipating legislation; enforcing adherence to requirements; advising management on needed actions.


Company Details

Radisson Blu Heliopolis Hotel, Cairo (multinational)

Cairo, Egypt

501-1000 employees

Hospitality/Hotels

N/A

Jul 2016 to present (5 months)
Assistant Director Of Human Resources at The Nile Ritz Carlton , by Marriott International

Experience Details

Assistant Director Of Human Resources

Human Resources

Manager

Pre Opening team for The Nile Ritz Carlton Cairo Hotel, reporting directl to General Manager and Regional HR Director. Handling expats hiring , strategic planning of utilizing 450 former employees of the Nile Hilton. Managing Union relationship and Owner Relationship. Managing the team of recruitement to hire 250 team memebers before opening . Ensuring all legal aspects of contract and social insurance is carried on according to labour law and company policies.


Company Details

The Nile Ritz Carlton , by Marriott International (multinational)

Cairo, Egypt

501-1000 employees

Hospitality/Hotels

www.ritzcarlton.com

Dec 2014 to Jul 2016 (1 year 7 months)
Human Resources Manager at Marriott International

Experience Details

Human Resources Manager

Human Resources

Manager

•Recruitment and selection for Managerial Positions & Entry Level
•Managing manning power based on operational level
•Planning spirit to serve events, community service events and employee relations activities.
•Conducting disciplinary meetings and investigations.
•Processing associate complaints
•Implementing new scheme for employee benefits .
•Oasys HR system implementation and parameters settings


Company Details

Marriott International (multinational)

Cairo, Egypt

More then 1000 employees

Hospitality/Hotels

N/A

Mar 2013 to Dec 2014 (1 year 9 months)
Director of Training at Renaissance Doha City Center, Courtyard by Marriott, Marriott Executive Apartments

Experience Details

Director of Training

Human Resources

Manager

The TriPack hotels by Marriott is totaling 587 rooms and suites . The Renaissance Hotel, Courtyard by Marriott and Marriott Executive Apartments Doha City Center are ideally located on the doorstep of the new business district of Doha (West Bay) , a 48-storey tower is housing the Renaissance property with 257 rooms and suites, and a second 48-storey tower is housing the Courtyard by Marriott with 204 rooms and 123 Marriott Executive Apartments. Both towers are connected by a 7-storey building with a choice of 9 exciting food & beverage outlets, Saray Spa, outdoor pool and health club in addittion to 12,830 sq. ft. event space .
Setting pre opening /post opening training strategy.
Planned and achieved this year by Q2 pre-opening 7,100 training hours for a team of 470 associates of 47 different nationalities.
Hotel is preparing to open by Q3 2011


Company Details

Renaissance Doha City Center, Courtyard by Marriott, Marriott Executive Apartments (multinational)

Qatar

501-1000 employees

Hospitality/Hotels

N/A

Mar 2011 to Mar 2013 (2 years)
Organization Development Manager at Al Borg laboratory

Experience Details

Organization Development Manager

Human Resources

Manager

Al Borg Laboratory is part of Abraaj Capital, which is among the world's 50-biggest private equity groups, and invests in the growing Middle East, North Africa and South Asia region. Abraaj manages about $6.6 billion of funds and stakes in about two dozen companies, including some of the best known in the region. These include GEMS, the Middle East's biggest privately owned operator of schools; Acibadem, Turkey's leading operator of premium hospitals, and Al Borg Laboratories, the Middle East's biggest privately owned medical-testing laboratory company.
My Role includes :
Developing Company Policies , Human Resources Strategies
Restructure Organizational Charts, Company grading
Strategically plan for setting the corporate image to be the best recruiter in the field of labs
Develop and implement a full Recruitment and Training plan that fits with the New strategy for corporate image as a top customer service company in the field.


Company Details

Al Borg laboratory

Egypt

501-1000 employees

Pharmaceuticals , Medical Devices and Supplies

N/A

Sep 2010 to Mar 2011 (6 months)
Deputy Training Director at Sofitel El Gezirah

Experience Details

Deputy Training Director

Education/Teaching, Training/Instructor

Manager

Building a network of departme


Company Details

Sofitel El Gezirah (multinational)

Egypt

501-1000 employees

Hospitality/Hotels

N/A

Oct 2008 to Sep 2010 (1 year 11 months)
Training and Development Manager at Pyramids Park Intercontinental Resort

Experience Details

Training and Development Manager

Education/Teaching, Training/Instructor

Manager

Pro-actively shapes a service-


Company Details

Pyramids Park Intercontinental Resort (multinational)

Egypt

501-1000 employees

Hospitality/Hotels

N/A

Nov 2007 to Oct 2008 (11 months)
Training Manager at Hilton Fayrouz & Hilton Dreams

Experience Details

Training Manager

Education/Teaching, Training/Instructor

Manager

Assists in the selection of De


Company Details

Hilton Fayrouz & Hilton Dreams (multinational)

Egypt

501-1000 employees

Hospitality/Hotels

N/A

Oct 2006 to Nov 2007 (1 year 1 month)
Director Reservation at Domina Coral Bay Resort and Casino

Experience Details

Director Reservation

Operations/Management

Manager

Director of Reservation and Revenue
Reporting to the General Manager
The Largest resort in Egypt and Middle East (5 Hotels,1,400 rooms)
Responsible for analyzing and forecasting hotel revenue points (Rooms, F&B, Banquet, Facilities) to have a proactive vision of the gaps.
Monitoring and analyzing all tour operator's materialization and production.
Set selling strategies for different markets and different types of business (conferences, Incentives).
Set Selling strategies for every hotel (category) on the web sites and to directly on Front Desk.
Monitor all websites production and competition rates and adjust our strategy according to the demand period.
Apply an aggressive overbooking policy and educate team to accept through benefits of results achieved. Yield overbooking decisions must be adhered to or escalated to General Manager if too soft or aggressive.


Company Details

Domina Coral Bay Resort and Casino

Egypt

More then 1000 employees

Hospitality/Hotels

N/A

Jul 2005 to Aug 2006 (1 year 1 month)
Reservation Manager at Hilton Hurghada Long Beach

Experience Details

Reservation Manager

Business Development

Manager

Responsible of the weekly and monthly forecast for rooms, food and beverage and facilities.
Helping the director of business development in preparing the revenue proposal for the coming year from the revenue aspect.
Monitoring travel agents allotment and tour series materialization to communicate with them if low materialization recognized.
Join the sales team in sales calls periodically to monitor the market and get feedback from the agents about the operation and if there is any problems.
Monitor and analyze the web site and the GDS's production and improve the information's quality.
Monitor websites competition rates to be able to adjust our strategy according to the demand period.
Creating Incentive scheme for up selling and conducting up selling courses for reservation and front desk team
Monitor yield system and validate that the yield actions are consistent with both property and market conditions.


Company Details

Hilton Hurghada Long Beach (multinational)

Egypt

501-1000 employees

Hospitality/Hotels

N/A

Nov 2003 to Jun 2005 (1 year 7 months)
Reservation Manager In charge of Front Desk at Hilton Pyramids Golf Resort (Cairo)

Experience Details

Reservation Manager In charge of Front Desk

Business Development

Manager

Opening Experience
Controlling all Reservation and Front Desk operations and coordinating its activities with other department of the Hotel.
Developing a through knowledge of all operation procedures in rooms division, as well as in other departments of the Hotel in order to maintain effective guest relations to ensure repeat business.
Monitoring closely with the financial controller and the credit department.
Taking active part in complaints and ensures proper and immediate actions.
Direct contact with all travel agencies to ensure best offers in order to reach targeted occupancy.


Company Details

Hilton Pyramids Golf Resort (Cairo) (multinational)

Egypt

101-500 employees

Hospitality/Hotels

N/A

Nov 2001 to Oct 2003 (1 year 11 months)
Elevator Participant at Hilton International

Experience Details

Elevator Participant

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

Elevator is a training program designed to prepare for top positions in our organization. It introduces a valuable, practical & unique mix of hotel and people management skills.
Elevator program ensures that candidate have a complete understanding of hotel operations, covering every and each department in the hotel. Also gain a good grasp of the major issues essential to becoming a Hotel General Manager and will be groomed to run a fully integrated business.
Program was divided equally between two locations - Ramses Hilton and Hilton Taba, with about 9 months spent in each - adding an international outlook to the training.


Company Details

Hilton International (multinational)

Egypt

501-1000 employees

Hospitality/Hotels

N/A

Sep 1999 to Nov 2001 (2 years 2 months)

Achievements


Opening Experience , First Class Cards from corporate for the best countdown October 2015


Champion winner for Art of Hosting Heart of the house (hosting your associates) Marriott Worldwide competition - May 2014



Award of Excellence for Middle East & Africa for Commitment to Training for the year 2012



Heart of The House Award - Marriott Middle East & Africa - May 2014 Award of Excellence for Commitment to Training - Marriott Middle East & Africa -June 2012

Education

Master's Degree in Human Resources Management Diploma

Education Details

Master's Degree

Human Resources Management Diploma

Oxford Training College London, United Kingdom

B / Very Good / 75 - 85%

N/A

Certificate No. bm1191 - Grade Very Good

Oxford Training College London
2009 - 2009
Bachelor's Degree in Tourism and Hotel Management

Education Details

Bachelor's Degree

Tourism and Hotel Management

Hotel Management Section. Helwan University, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Hotel Management Section. Helwan University
1991 - 1995
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Nile Secondary School for Girls

Egypt

1990

A / Excellent / 85 -100%

N/A

Nile Secondary School for Girls
1990

Certifications

Certificate details

The Professional Management Training in Leadership and Human Resources

Mar 2010

N/A

N/A

N/A

International Development Ireland (IDI)

N/A

Training and Courses

Training/Course Details

World Class Negotiation Skills

Jan 2013

Terry Taylor Organiztion

N/A

Training/Course Details

Foundation of Leadership

May 2011

Marriott International

N/A

Training/Course Details

Managing Business Proirities

Aug 2012

Marriott International

N/A

This profile is fresh!
Last update 5 days ago.

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Profile Skills and Keywords

AnalyticalArabicAssistant Director Of Human ResourcesBusinessBusiness-orientedCharity WorkCommunicatorDatabaseDeputy Training DirectorDirector Of Human ResourcesDirector Of TrainingDirector ReservationElevator ParticipantEnglishFoundation Of LeadershipGeneral DiscussionsHilton Fayrouz & Hilton DreamsHilton Hurghada Long BeachHilton InternationalHilton Pyramids Golf Resort (Cairo)HospitalityHotelsHuman ResourcesHuman Resources (HR)Human Resources Management DiplomaHuman Resources ManagerManagementManaging Business ProiritiesMarriott InternationalMedical Devices And SuppliesMicrosoft OfficeMicrosoft OutlookMicrosoft PowerPointOrganization Development ManagerPharmaceuticalsPresenterProblem SolverPyramids Park Intercontinental ResortRadisson Blu Heliopolis Hotel, CairoReadingRenaissance Doha City Center, Courtyard By Marriott, Marriott Executive ApartmentsReservation ManagerReservation Manager In Charge Of Front DeskSofitel El GezirahThe Nile Ritz Carlton , By Marriott InternationalThe Professional Management Training In Leadership And Human ResourcesTourism And Hotel ManagementTraining And CoachingTraining And Development ManagerTraining ManagerTravellingWatching BalletWorld Class Negotiation SkillsWriting Blogs

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Outlook

Microsoft Outlook

: Expert

: Extreme - I love it!

:

More than 7 years

Human Resources (HR)

Human Resources (HR)

: Expert

: Extreme - I love it!

:

5-7 years

Database

Database

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: Extreme - I love it!

:

5-7 years

Fields of Expertise

Human Resources

Human Resources

: Expert

: Extreme - I love it!

:

3-5 years

Training and Coaching

Training and Coaching

: Expert

: Extreme - I love it!

:

5-7 years

Hospitality

Hospitality

: Expert

: Extreme - I love it!

:

More than 7 years

Key Skills

Analytical, Business-oriented, Communicator, Presenter, Problem Solver

Online Presence

http://www.linkedin.com/profile/view?id=59464328&trk=nav_responsive_tab_profile

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