Sally Zaafran

Wholesale Client Services Team Leader

• Job Details:Optimally managing and having accountability for the team’s volume of case completions whilst maintaining quality and compliance at all times. Providing subject matter expertise (SME), guidance and support to the team, relationship managers and other commercial banking and global banking colleagues. Encouraging the effective and efficient use of digital tools for case management. Ensuring a consistently high-quality and professional customer experience. Using MI to identify performance trends and address areas of concern.

Regional Wholesale Client Services Specialist

• Job Details:Coordinate the new to bank onboarding process for Egypt, UAE, Kuwait, Bahrain and Algeria. Manage and prioritize workload to achieve KPI and SLA targets. Raise unusual activity reports or FCC concerns where appropriate. Ensure complex information is clearly articulated.

Customer Due Diligence - Case Manager

• Job Details:Coordinate the customer due diligence (CDD) process, engage clients in the collection of detailed client information, maintain compliance and risk control, and deliver a best in class customer review/on-boarding experience.