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Sally moustafa mohmd hassan alqadi

Customer Service Representative - Call Center - Al

Victoria, Alexandria, Egypt

Work Experience

  • Customer Service Representative - Call Center - AlFull Time

    Sutherland technology: Du telecom communication company

    Sep 2017 - Aug 2018 -11 months

    Egypt , Alexandria

    • Job Details:• Giving informations about Du mobile telecom for Clint’s • Using Du system for services Clint number • making reports to back office departments • solving any requires belong to Du services • explain the offers on Du website or activated
  • customer serviceFull Time

    Roomhopper group l.l.c

    Aug 2014 - Jan 2015 -4 months

    United Arab Emirates , Abu Dhabi

    • Job Details:Ensuring that all phones are answered to assist and provide the clients services  Practice how to make booking and reservation online and confirmed in the system  Following up the booking that’s need to finalized or cancelled Entering data on the company system Translating words from English to Arabic Checking costumers services emails and replaying to the customers questions and requests Following the complains emails from the customers about the services
  • SecretaryFull Time

    Al qarm general maintenance est.

    Jun 2009 - Aug 2014 -5 yrs, 2 months

    United Arab Emirates , Abu Dhabi

    • Job Details:Regular interactions with chairman and managers for secretarial services Displays and maintain a pleasant personality in all verbal exchanges Complete work schedules, mange calendars, prepare meeting agendas, record and transcribe minutes Receive and screens calls for chairman / managers office Exchange accurate routine and non-routine information in appropriate manner Stays knowledgeable regarding company policies, procedures and general business  Practices strict confidentiality of information Ensure the timely preparation of reports  Typing leases and contracts for the agreement between the companies Typing leases for tenants in the property belonging to the owner  Send and receive faxes and quotations from various companies
  • Education

    • Bachelor's Degree in social work

      The Higher Institute of Social Work

      Jan 2003 - Jan 2007 - 4 yr

    • High School - Thanaweya Amma

      hoda sharawi school

      Jan 2002 

    Achievements

    I have achievements as customer service at Roomhopper group l.l.c (2014 - 2015) I have achievements as Secretary at Al qarm general maintenance est. (2009 - 2014)

    Skills

    • Social media channels
    • MS Office
    • Customer Support
    • Customer Service
    • Smart Home
    • System Analysis
    • Fashion Retail
    • Amadeus

    Languages

    • Arabic

      Fluent
    • English

      Advanced

    Training & Certifications

    • ticketing Reservation

      From Skills Development In, alexandria·2008
    • International Computer Driving License (ICDL)

      2007
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