
Sally moustafa mohmd hassan alqadi
Customer Service Representative - Call Center - Al
Victoria, Alexandria, EgyptWork Experience
Customer Service Representative - Call Center - AlFull Time
Sutherland technology: Du telecom communication company
Sep 2017 - Aug 2018 -11 months
Egypt , Alexandria
- Job Details:• Giving informations about Du mobile telecom for Clint’s • Using Du system for services Clint number • making reports to back office departments • solving any requires belong to Du services • explain the offers on Du website or activated
customer serviceFull Time
Roomhopper group l.l.c
Aug 2014 - Jan 2015 -4 months
United Arab Emirates , Abu Dhabi
- Job Details:Ensuring that all phones are answered to assist and provide the clients services Practice how to make booking and reservation online and confirmed in the system Following up the booking that’s need to finalized or cancelled Entering data on the company system Translating words from English to Arabic Checking costumers services emails and replaying to the customers questions and requests Following the complains emails from the customers about the services
SecretaryFull Time
Al qarm general maintenance est.
Jun 2009 - Aug 2014 -5 yrs, 2 months
United Arab Emirates , Abu Dhabi
- Job Details:Regular interactions with chairman and managers for secretarial services Displays and maintain a pleasant personality in all verbal exchanges Complete work schedules, mange calendars, prepare meeting agendas, record and transcribe minutes Receive and screens calls for chairman / managers office Exchange accurate routine and non-routine information in appropriate manner Stays knowledgeable regarding company policies, procedures and general business Practices strict confidentiality of information Ensure the timely preparation of reports Typing leases and contracts for the agreement between the companies Typing leases for tenants in the property belonging to the owner Send and receive faxes and quotations from various companies
Education
Bachelor's Degree in social work
The Higher Institute of Social WorkJan 2003 - Jan 2007 - 4 yr
High School - Thanaweya Amma
hoda sharawi schoolJan 2002
Achievements
I have achievements as customer service at Roomhopper group l.l.c (2014 - 2015) I have achievements as Secretary at Al qarm general maintenance est. (2009 - 2014)
Skills
Languages
Arabic
FluentEnglish
Advanced
Training & Certifications
ticketing Reservation
From Skills Development In, alexandria·2008International Computer Driving License (ICDL)
2007