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Sally Ali Darwish

Technical Support Specialist

Maadi, Cairo, Egypt

Work Experience

  • Technical Support Specialist

    Sutherland Company

    Oct 2024 - Aug 2025 -10 months

    Egypt

    • Job Details:Provide customer technical support & advanced troubleshooting required to resolve technical issues for mobile, tablet & wearable devices. Provide customer support for activating eSIMs for AT&T service. Answer & clarify customer billing inquiries.

  • Retention Specialist

    Sutherland Company

    Jul 2023 - Sep 2024 -1 yr, 2 months

    Egypt

    • Job Details:Problem solving, answering billing inquiries, resolving technical issues, sales support for devices and lines.

  • Travel Consultant

    Teleperformance Company

    Jul 2021 - Mar 2022 -8 months

    Egypt

    • Job Details:Travel consultant for hotel, ground transportation and flight bookings. GDS Amadeus and Sabre knowledge.

  • Human Resources Consultant

    Apache Corporation

    Nov 2019 - Dec 2019 -1 month

    Egypt

    • Job Details:Make travel arrangements for individuals, groups and organizations, including scheduling flights and ground transportation, booking accommodations and handling any other trip.

    • Education

    • Bachelor's Degree

      Jan 1999 

    • Bachelor's Degree in Foreign Trade Managment

      Helwan University

      Jan 1995 - Jan 1999 - 4 yr

    Skills

    • Negotiation
    • Problem Solving
    • Customer Support
    • Decision Making
    • Communication (Verbal & Written)
    • Interpersonal skills
    • Creative & ambitious

    Languages

    • Arabic

      Fluent

    • English

      Fluent

    Training & Certifications

    • The Art of Public Speaking Workshop

      2018

    • Professional Conference & Event Management

      AUC·2016

    • Human Resources Management (Organizational Behavior, Recruitment & Selection Management and Compensation & Benefit Management).

      AUC·2015

    • Business Administration (Organizational Behavior, Interpersonal Skills, Principles of Marketing, Financial Management & Control, Decision Making & Problem Solving, Project Management & Strategic Management Human Resources Management,).

      2014

    • Professional Translation (English/Arabic/English) Introduction to translation Arabic, Documentary Translation English, Research Tools for Translation, Specialist Terminology, Arabic Grammar, Lexicography & Terminology

      2007
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