Sally Sayed Aboreed
Product Development Engineer
Cairo, EgyptWork Experience
Customer Service Senior SpecialistFull Time
Jan 2010 - Present -15 yrs, 6 months
Egypt , Sharqia
- Job Details:• Keeping accurate records of communications or correspondence with customers. • Providing top management with reports about the customer service the organization provides. • Providing top management with reports about company departments’ performance, & evaluation. • Providing top management with monthly reports concerning cost of complains. • Developing customer service procedures, policies and standards for the organization or department. • Providing help and advice to customers using organization’s products or services. • Provide customer support and technical issue resolution via E-Mail, phone and other electronics. • Investigating and solving customers’ problems, which may be complex or long-standing problems. • Communicates with other departments and management to resolve problems and expedite work. • Approves of class 1 and class 2 non-conformances (NC) and corrective actions/preventative actions (CAP). • Co-operate with other departments, in internal projects for developing company performance. • Handling customer survey every 6 months, in order to make a SWOT analysis report, to be represented to the top management. • Monitoring competitive activity in the market, identifying new competition and/or changes in competitors’ activities. Assisting in monitoring and adjusting to industry and market trends. • Developing and implementing, in conjunction with the Sales Manager, clear short-term sales and marketing strategies and plans.
Quality Control specialistFull Time
Nov 2008 - Jan 2010 -1 yr, 2 months
Egypt , Sharqia
- Job Details:• Development of lab procedures. • Ensuring that Quality operations supporting raw material release are efficient, effective and meet target timeframes from both a compliance and business perspective. • Perform routine environmental testing as scheduled, in order to evaluate raw material samples for conformance to specifications. • Performs the compliance review and approval of all batch documentation related to disposition of raw material. • Work with production to solve customer/product issues as necessary. • Maintain that all equipment is calibrated. • Monitors the aging of raw material in inventory. • Assist in development of Standard operating procedures (SOP). • Reviews and approves SOPs ensuring alignment with Corporate, Site and Regulatory requirements. • Leads and assists in investigations including product complaint follow-up. • Participates in site or global projects and improvement efforts, as needed. • Composite and prepare raw material samples for required testing at outside lab. • Assist in the creation of Certificates of Analysis on finished products. • Review raw material documentation. • Review all results and approve raw material release. • Prepare and ship raw material samples to customers as requested by sales. • Establishing and maintaining effective working relationships with other departments. • Applies statistical process control (SPC) methods for analyzing data to evaluate the current process and process changes.
Education
The role of marketing researches in developing the printed textiles design in Marketing
Helwan UniversityJan 2011 - Jan 2013 - 2 yr
Pre-Master in Printing textiles designs
faculty of applied artsJan 2009 - Jan 2010 - 1 Year
Textile Engineering in Printing, Dying & Finishing Textiles
faculty of applied artsJan 2003 - Jan 2008 - 5 yr
High School - Thanaweya Amma
Dar el-hanan language schoolJan 2003
Activities
Summer training at SHATEX
Student Activity
Jun 2007 - Aug 2007 -2 months
Summer training at SHAMSI
Student Activity
Jul 2006 - Sep 2006 -2 months
Achievements
- Working in a team to solve confection problems, in order to achieve customer satisfaction. - Working in a team in order to solve backing problems. - Working in a team to solve delay in shipping orders problems. - Preparing a data base for the raw material, in order to facilitate dealing with, during job rotation. - Preparing a business plane to study the performance of raw material suppliers. - Preparing work procedures & instructions for the raw material inspection.
Skills
- Microsoft Office
- Adobe Photoshop
- Adobe illustrator
- Internet
- Graphic Design
- Free Drawing
- 5S
- Adobe Indesign
- Corel Draw
- Free Drawing
Languages
English
FluentArabic
FluentFrench
Advanced
Training & Certifications
ISO 17025 certification course
LARSERN M·2010ISO 17025 certification course
LARSERN M·2010Total Quality Management
Zagazig University·2009Total Quality Management
Zagazig University·2009TOEFL
Amid East ·2008Auto CAD 2D
Faculty of engineering- Cairo University·2008Auto Cad 2D
Faculty of engineering- Cairo university·2008ICDL
Russian Cultural Center·2007ICDL at Russian Culture Centre
Russian Culture Centre·2007Adobe Photoshop- Level 2
Designers Association of Applied Arts·2006Adobe illustrator
Russian Cultural Center·2006Adobe Illustrator
Russian Culture Centre·2006Adobe Photoshop
Designers Association of Applied Arts·2005Adobe photoshop
Designers Association of Applied Arts·2005Adobe photoshop
Designers Association of Applied Arts·2004