SA

Sally Sayed Aboreed

Product Development Engineer

Cairo, Egypt

Work Experience

Mac Carpet

  • Customer Service Senior SpecialistFull Time

    Jan 2010 - Present -15 yrs, 6 months

    Egypt , Sharqia

    • Job Details:• Keeping accurate records of communications or correspondence with customers. • Providing top management with reports about the customer service the organization provides. • Providing top management with reports about company departments’ performance, & evaluation. • Providing top management with monthly reports concerning cost of complains. • Developing customer service procedures, policies and standards for the organization or department. • Providing help and advice to customers using organization’s products or services. • Provide customer support and technical issue resolution via E-Mail, phone and other electronics. • Investigating and solving customers’ problems, which may be complex or long-standing problems. • Communicates with other departments and management to resolve problems and expedite work. • Approves of class 1 and class 2 non-conformances (NC) and corrective actions/preventative actions (CAP). • Co-operate with other departments, in internal projects for developing company performance. • Handling customer survey every 6 months, in order to make a SWOT analysis report, to be represented to the top management. • Monitoring competitive activity in the market, identifying new competition and/or changes in competitors’ activities. Assisting in monitoring and adjusting to industry and market trends. • Developing and implementing, in conjunction with the Sales Manager, clear short-term sales and marketing strategies and plans.
  • Quality Control specialistFull Time

    Nov 2008 - Jan 2010 -1 yr, 2 months

    Egypt , Sharqia

    • Job Details:• Development of lab procedures. • Ensuring that Quality operations supporting raw material release are efficient, effective and meet target timeframes from both a compliance and business perspective. • Perform routine environmental testing as scheduled, in order to evaluate raw material samples for conformance to specifications. • Performs the compliance review and approval of all batch documentation related to disposition of raw material. • Work with production to solve customer/product issues as necessary. • Maintain that all equipment is calibrated. • Monitors the aging of raw material in inventory. • Assist in development of Standard operating procedures (SOP). • Reviews and approves SOPs ensuring alignment with Corporate, Site and Regulatory requirements. • Leads and assists in investigations including product complaint follow-up. • Participates in site or global projects and improvement efforts, as needed. • Composite and prepare raw material samples for required testing at outside lab. • Assist in the creation of Certificates of Analysis on finished products. • Review raw material documentation. • Review all results and approve raw material release. • Prepare and ship raw material samples to customers as requested by sales. • Establishing and maintaining effective working relationships with other departments. • Applies statistical process control (SPC) methods for analyzing data to evaluate the current process and process changes.

Education

  • The role of marketing researches in developing the printed textiles design in Marketing

    Helwan University

    Jan 2011 - Jan 2013 - 2 yr

  • Pre-Master in Printing textiles designs

    faculty of applied arts

    Jan 2009 - Jan 2010 - 1 Year

  • Textile Engineering in Printing, Dying & Finishing Textiles

    faculty of applied arts

    Jan 2003 - Jan 2008 - 5 yr

  • High School - Thanaweya Amma

    Dar el-hanan language school

    Jan 2003 

Activities

  • Summer training at SHATEX

    Student Activity

    Jun 2007 - Aug 2007 -2 months

  • Summer training at SHAMSI

    Student Activity

    Jul 2006 - Sep 2006 -2 months

Achievements

- Working in a team to solve confection problems, in order to achieve customer satisfaction. - Working in a team in order to solve backing problems. - Working in a team to solve delay in shipping orders problems. - Preparing a data base for the raw material, in order to facilitate dealing with, during job rotation. - Preparing a business plane to study the performance of raw material suppliers. - Preparing work procedures & instructions for the raw material inspection.

Skills

  • Microsoft Office
  • Adobe Photoshop
  • Adobe illustrator
  • Internet
  • Graphic Design
  • Free Drawing
  • 5S
  • Adobe Indesign
  • Corel Draw
  • Free Drawing
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Languages

  • English

    Fluent
  • Arabic

    Fluent
  • French

    Advanced

Training & Certifications

  • ISO 17025 certification course

    LARSERN M·2010
  • ISO 17025 certification course

    LARSERN M·2010
  • Total Quality Management

    Zagazig University·2009
  • Total Quality Management

    Zagazig University·2009
  • TOEFL

    Amid East ·2008
  • Auto CAD 2D

    Faculty of engineering- Cairo University·2008
  • Auto Cad 2D

    Faculty of engineering- Cairo university·2008
  • ICDL

    Russian Cultural Center·2007
  • ICDL at Russian Culture Centre

    Russian Culture Centre·2007
  • Adobe Photoshop- Level 2

    Designers Association of Applied Arts·2006
  • Adobe illustrator

    Russian Cultural Center·2006
  • Adobe Illustrator

    Russian Culture Centre·2006
  • Adobe Photoshop

    Designers Association of Applied Arts·2005
  • Adobe photoshop

    Designers Association of Applied Arts·2005
  • Adobe photoshop

    Designers Association of Applied Arts·2004
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