Basic Info

Ayman Salim

14 years

Cairo Governorate, Egypt

Bachelor's Degree

Manager

Work Experience

Assistant Front Office Manager at Domina Corl Bay resort

Experience Details

Assistant Front Office Manager

Administration

Manager

• Assists the Front Office Manager in all aspects of their duties
• Assist Front Office Manager in execution of the management of staff
• Monitor Front Office personnel to ensure guests receive prompt, cordial attention and personal recognition
• Control the availability of rooms, rooms types, accuracy of room count and rate categories
• Maximize occupancy, revenue and average rate while maintaining high service standards
• Liaise with Housekeeping Department to ensure room image is maintained and the “Room Ready on Arrival” policy is adhered to
• Turn away guests if occupancies deem it necessary ensuring no good-will is lost
• Liaise closely with Executive Housekeeper to ensure special guest needs, amenities and other room related requests are met
• Be aware of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out
• Know system recovery procedures
• Interpret computer reports
• Compile statistics for front office and provide reports relating to that area
• Continually check the accuracy of room count
• Approve upgrades and special amenities in absence of manager
• Inspect frequently for cleanliness and orderliness, the lobby, reception and cashier’s desk and, on a random basis, VIP rooms prior to arrival
• Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees
• Provide input for Front Office Departmental Meetings and deputizes in cases of absence
• Promote Inter-hotel sales and in house facilities


Company Details

Domina Corl Bay resort

Sharm El Sheikh, Egypt

More than 1000 employees

Hospitality/Hotels

www.dominacoralbay.com

Jun 2014 to present (2 years 6 months)
Assistant Front Office Manager at Le Royal Holiday resort

Experience Details

Assistant Front Office Manager

Administration

Manager

• Assists the Front Office Manager in all aspects of their duties
• Assist Front Office Manager in execution of the management of staff
• Monitor Front Office personnel to ensure guests receive prompt, cordial attention and personal recognition
• Control the availability of rooms, rooms types, accuracy of room count and rate categories
• Maximize occupancy, revenue and average rate while maintaining high service standards
• Liaise with Housekeeping Department to ensure room image is maintained and the “Room Ready on Arrival” policy is adhered to
• Turn away guests if occupancies deem it necessary ensuring no good-will is lost
• Liaise closely with Executive Housekeeper to ensure special guest needs, amenities and other room related requests are met
• Be aware of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out
• Know system recovery procedures
• Interpret computer reports
• Compile statistics for front office and provide reports relating to that area
• Continually check the accuracy of room count
• Approve upgrades and special amenities in absence of manager
• Inspect frequently for cleanliness and orderliness, the lobby, reception and cashier’s desk and, on a random basis, VIP rooms prior to arrival
• Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees
• Provide input for Front Office Departmental Meetings and deputizes in cases of absence
• Promote Inter-hotel sales and in house facilities


Company Details

Le Royal Holiday resort

Sharm el-Sheikh, Egypt

101-500 employees

Hospitality/Hotels

www.leroyalholidaysharm.com

Apr 2013 to May 2014 (1 year 1 month)
Assistant Manager at Sultan Gardens resort

Experience Details

Assistant Manager

Tourism/Travel

Manager

• Achieves guest satisfaction and rooms revenue goals by supervising The Front Office operation
• Oversees and participates in the prompt and courteous check-in and Check-out of guests
• Addresses questions or problems pertaining to customer room Accommodations and rates
• Controls open and closed dates, availability and condition of rooms

• Keeps effective key control and participates in matters relating to customer room security
• Ensures that guest mail and messages are delivered
• promptly by overseeing mail and message delivery functions
• Monitors advance deposit and credit procedures
• Responds orally to positive and negative comments expressed in comments from guests, and in comment cards, and develops strategies to improve
• Brings major needs for repair to the attention of the F.O Manager
• Checks the arrival list, conference guest list, and VIP list and informs appropriate individuals on returning guests, VIP’s and special guests
• Blocks rooms for arrival guests
• Is proficient in all Front Office procedures to be a resource when needed
• Analyses credit check report daily for possible doubtful accounts
• Monitors the Front Office team’s overall service and team work daily and focuses on how to improve and increase service delivery efficiency

• Recommends to Front Office Manager how to improve guest service and efficiency in Front Office operations
• Co-ordinates billing with the Accounting Department
• Controls and pre-assigns rooms and arrangements for groups booked
• Provides effective sales effort at Front Office to maximize rooms revenue
• Checks Front Office equipment periodically
• Maintains Front Office supplies
• Makes sure that Front Office deliver quality guest services within departmental and corporate standards and guidelines
• Identifies training needs and develops the departmental training plan
• Trains Front Office staff appropriately and proactively
• Ensures that staff meets and exceeds guest expectations by training and inspiring staff.
• Encourages, develops and manages effective employee relations within department and throughout the hotel
• Looks for ways to motivate and challenge employees


Company Details

Sultan Gardens resort

Sharm El Sheikh, Egypt

101-500 employees

Hospitality/Hotels

www.sultangardens.com

Dec 2006 to Sep 2011 (4 years 9 months)
Shift Leader at Sonesta Club resort

Experience Details

Shift Leader

Tourism/Travel

Experienced (Non-Manager)

• To carry out duties to the standards as laid down in the standard of performance manuals.
• To ensure all guests queries are handled promptly and efficiently.
• To ensure all guest requests are met regarding room allocation i.e. VIP’s, traces etc
• To ensure that we collect daily quota of tech cards from guests.
• To make follow up calls to guests after check-in to ensure guest satisfaction
• To comply with the hotel policy in relation to cash handling and the billing/credit policy of the hotel.
• To constantly liaise with the housekeeping department
• To ensure all guest requests are attended to
• To participate in the up-sell program to move guests into, suites and higher rated rooms.
• Answer telephones, transfer calls, take messages in line with the standard as set out.
• Act as a back up to the porter’s team by assisting customers with any requests or information that they require.
• To ensure that your work area is always maintained in a clean and organized manner.
• To ensure that a proper handover is given from the shift to shift.
• Manage the AM/PM shifts in the front office making sure that all employees perform the tasks assigned
• to them and coordinate the front office activities with other departments.
• To attend the daily briefing as required,
• To act as a manager on duty for the hotel, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
• Implement and manage all standards relating to areas supervised.
• To monitor activities of all employees in the front office making sure they adhere to the guidelines set in the Sharm Grand Plaza, employee handbook and hotel policies and procedures.
• To assist in training and documenting all employees.
• To book out guests if required ensuring that the situation is handled in line with the agreed procedure and all follow up is undertaken.
• To ensure that we maximize occupancy and rate through the managing of the shift on a day-today basis.
• To promote a professional service orientated environment at all times.
• To ensure that all registration cards and backup are stored in a neat, organized and structured manner to allow for quick access at a future date.
• To assist the Front Office Manager and Deputy in implementing and enforcing financial controls throughout the front office.
• To control all PM accounts those are open. It is the shift leaders responsibility to ensure that all bills are invoiced out in a timely manner with all backup attached


Company Details

Sonesta Club resort

Sharm el-Sheikh, Egypt

101-500 employees

Hospitality/Hotels

www.sonestaclub.com

Dec 2003 to Nov 2006 (2 years 11 months)

Achievements


we Trained the Front oice Staff on thw excellent and Luxury Service


we did the sot opening
we installed all the front office aspects
we created SOP



1.Opening Team in 2013 for Le Royal holiday resort 2.SOP for Sharm Grand Plaza Team

Education

Faculty of tourisom and hotels management in Hotels management

Education Details

Faculty of tourisom and hotels management

Hotels management

Cairo University, Egypt

C / Good / 65 - 75%

Hotels Management

N/A

Cairo University
1996 - 2000

Certifications

Certificate details

Front Office Skills

Mar 2009

N/A

N/A

N/A

AHLA

N/A

Certificate details

Train The Trainer

Mar 2010

N/A

N/A

N/A

N/A

Certificate details

Food Safety (HACCP)

Jun 2011

N/A

N/A

N/A

N/A

Certificate details

Leadership Skills

Sep 2011

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

Front office skills

Mar 2009

AHLA

N/A

Training/Course Details

Train The Trainers

Mar 2010

AHLA

N/A

This profile is not updated!
Last update more than 1 months ago.

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Profile Skills and Keywords

AdministrationArabicAssistant Front Office ManagerAssistant ManagerCreativeCustomer ServiceEnglishFidelioFood Safety (HACCP)FootballFriendshipFront Office SkillsGuest SatisfactionHard WorkerHospitalityHotelsHotels ManagementInternet ResearchItalianLeaderLeadership SkillsMicrosoft OutlookMicrosoft WindowsNewsOpera SystemOrganizerRussianShift LeaderTeam PlayerThe SeaTourismTrain The TrainerTrain The TrainersTravel

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Italian

Italian

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Russian

Russian

: Intermediate

: Beginner

: Intermediate

: Intermediate

Tools and Technologies

Internet Research

Internet Research

: Expert

: Extreme - I love it!

:

More than 7 years

opera system

opera system

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Outlook

Microsoft Outlook

: Advanced

: Extreme - I love it!

:

More than 7 years

Microsoft Windows

Microsoft Windows

: Advanced

: High

:

More than 7 years

Fidelio

Fidelio

: Advanced

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

Customer Service

Customer Service

: Advanced

: Extreme - I love it!

:

More than 7 years

Guest satisfaction

Guest satisfaction

: Advanced

: Extreme - I love it!

:

More than 7 years

Key Skills

Leader, Hard worker, Creative, Organizer, Team Player

Online Presence

ayman hamedayman hamed

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