Saleh Hassan

Internet Ads Assessor ( Rater ) at Lionbridge

Asafra, Alexandria, Egypt

Jun 2021 - Feb 2022 -8 months

Egypt , Alexandria

Job Details:Handling +150 phone queries weekly from U.S customers. Resolving customer queries, complaint regarding internet, tv and wireless bundles, equipments and warranty service. Selling a higher version of existing internet or wireless services and products. Exceeded customer satisfaction target over the past 3 month

Lionbridge

Oct 2020 - Present -4 yrs, 8 months

United States

Job Details:It's a freelancing project where we improve the online advertisements' quality and it's content according to what the user typed in the search engine.

Ux Centers

Oct 2019 - Jan 2021 -1 yr, 3 months

Egypt , Alexandria

Job Details:Answer and direct 45- calls daily with goals including managing and resolving customers' accounts, and resolving any technical issues related to the product which is video, internet and home-phone. Resolved 80% of calls at the first point of contact for the past 5 months.

El Ahram Metal Works

Jan 2018 - Sep 2019 -1 yr, 8 months

Egypt , Alexandria

Job Details:The Electroplating department responsibility is plating Metal Handles made of Zinc alloy 5 by Copper-Nickel-Chrome Plating. My main responsibility is production, improvement and troubleshooting of the production line to produce these metal parts with very few defects to zero defects, among other responsibilities which are: Monitoring and control the metal parts quality comes from Polishing & Buffing department Lab such as testing the concentrations of baths, doing Hull cells, pH related to the pretreatment and plating baths Supervise 6 workers in the department to fulfill production requirements