Saleem Khan

Senior Customer Experience Analyst

• Job Details:Responsible for ensuring user satisfaction by addressing queries, resolving issues, and providing guidance on platform products and services. Managed HNI accounts, conducted KYC verification, and collaborated with internal teams to ensure seamless transaction processing. Provided comprehensive customer support to users through multiple channels such as live chat, email, and phone addressing queries related to account-related issues, platform navigation, and cryptocurrency transactions. Maintained a high level of customer satisfaction and retention by efficiently resolving platform-related issues and providing guidance on diverse products and services. Collaborated with internal teams, including payments and compliance, to ensure smooth transaction processing and adherence to regulatory standards. Proactively identified and resolved complex queries related to crypto deposits, demonstrating a strong understanding of cryptocurrency and blockchain technologies. Managed and updated user database records, ensuring data integrity, by efficiently utilizing JIRA.

Senior Analyst (Senior Collection Officer for Noor Bank)

• Job Details:Responsible for collecting overdue payments for Noor Bank. Handled customer inquiries and complaints related to outstanding balances, negotiated payment plans, and maintained accurate records of all collection activities. Managed a portfolio of delinquent accounts, specializing in various financial products including personal, auto, home, and credit card loans.

Customer Support (Email & Chat)

• Job Details:Responsible for facilitating seamless mortgage processes by coordinating with clients, notaries, and county offices. Scheduled appointments, retrieved documents, and provided timely updates to ensure efficient and satisfactory service delivery. Provided exceptional customer support via email and chat, assisting clients throughout the mortgage signing process.