Salah El Din Mahmoud Nour El Din

Senior Community Management Team Lead at Careem

6th of October, Giza, Egypt

Senior Community Management Team LeadFull Time
Jan 2023 - Present -2 yrs, 5 months
Egypt , Giza
- Job Details:● Create an inspiring team environment with an open communication culture. ● Set clear team goals. ● Delegate tasks and set deadlines. ● Oversee day-to-day operation. ● Monitor team performance and report on metrics. ● Motivate team members. ● Discover training needs and provide coaching. ● Listen to team members’ feedback and resolve any issues or conflicts. ● Recognize high performance and reward accomplishments. ● Encourage creativity and risk-taking. ● Suggest and organize team-building activities.
Community Management Team LeadFull Time
Dec 2018 - Dec 2022 -4 yrs
- Job Details:● Create an inspiring team environment with an open communication culture. ● Set clear team goals. ● Delegate tasks and set deadlines. ● Oversee day-to-day operation. ● Monitor team performance and report on metrics. ● Motivate team members. ● Discover training needs and provide coaching. ● Listen to team members’ feedback and resolve any issues or conflicts. ● Recognize high performance and reward accomplishments. ● Encourage creativity and risk-taking. ● Suggest and organize team-building activities.

Sales Team LeaderFull Time
Sep 2018 - Dec 2018 -3 months
Egypt , Cairo
- Job Details:● Actively seek to resolve any concerns while adhering to the company policy and standards of behavior ● Ensure company goals and objectives are being met by each employee and provide constructive feedback ● Address customer concerns about products, services rendered, or employee interactions ● Establish tasks for employees to ensure a clean workplace, this includes stocking supplies and maintaining clean restrooms and public spaces ● Ensure proper approval for customer discounts, returns, and exchanges while providing customer satisfaction and positive interaction with the company ● Train new employees on company standards and procedures, from how to handle a negative customer experience to how to properly interact with clients ● Oversee and administer quizzes and tests to ensure employees have a firm understanding of company policy
Live Chat SupportFull Time
Apr 2016 - Sep 2018 -2 yrs, 5 months
Egypt , Giza
- Job Details:● Assist General Motors customers in their inquiries related to vehicle specs, availability, services, and prices over the chat queue. ● Logging customers’ complaints on the CRM application, and providing the needed support.

May 2015 - Mar 2016 -10 months

Egypt , Giza

Job Details:● Builds applicant sources by researching and contacting community services, colleges, employment agencies, recruiters, media, and internet sites; providing organization information, opportunities, and benefits; making presentations; maintaining rapport. ● Determines applicant requirements by studying job descriptions and job qualifications. ● Attracts applicants by placing job advertisements; contacting recruiters, using newsgroups and job sites. ● Determines applicant qualifications by interviewing applicants; analyzing responses; verifying references; comparing qualifications to job requirements. ● Arranges management interviews by coordinating schedules; arranges travel, lodging, and meals; escorting applicants to interviews; arranging community tours. ● Evaluates applicants by discussing job requirements and applicant qualifications with managers; interviewing applicants on a consistent set of qualifications.

Vodafone UK

Apr 2015 - Oct 2015 -6 months

Egypt , Cairo

Job Details:Providing the needed support for Vodafone UK customers through live chat service, and maintaining customers' satisfaction through: ● Direct customer's case to the concerned department if he has a specific issue with one of our services. ● Breakdown of the monthly bill. ● Recommending new services and rate plans. ● Adding or removing any service or rate plan according to the customer's request. ● Taking any sort of action that maintains customer satisfaction and meets customers' needs.