Salahuldean Magdi Muhamed Abdel Razik

Customer Service RepresentativeFull Time

• Job Details:The SiriusXm Account " No. 1 Satellite Radio Service" is serving Customers in USA and Canda. My position in the USA dpt. requires to; *Apply basic working knowledge of systems, procedures, customers, products and processes to preform assigned function with moderate reliance on others for direction *Work requires some judgement but is performed primarily according to standard procedures with close supervision *Provide responsive and competent customer support with a call center environment. Ensure that all customer's issues are resolved at the first instance *May respond to customer inquires by referring them to published materials, secondary sources or more senior stuff *Continuously work for exceptional customer experience, resulting in high customer satisfaction scores *Deliver and exceed customer-specified service levels for handle time *Learn, understand, retain and regularly update and demonstrate product/process knowledge *Track, document and retrieve information in call tracking data base

Service Point AdvisorFull Time

• Job Details:Handling walk in customers, assisting them through picking up their shipments or collecting it to ship around the world. taking care of all their queries. going through our network and system entering shipments details, manifesting. Promoting our accounts benefits, and getting more registered

Import Sales ExecutiveFull Time

• Job Details:Targeting LCL import and export clients and handling their shipments from the telesales to the deal closing and delivering the shipments.