Salah el - din Tarek

Project Manager Full Time

• Job Details:1- Purpose To deliver a product/service according to the scope of the project and on time within the budget while meeting the requirements of the project's scope and assuring the customer satisfaction throughout the whole process and at the same time assuring the best possible net profit/revenue for the company. 2- Scope  Receiving client's projects/jobs/quotations and analyzing the requirements.  Defining the scope of the project.  Confirming the receipt of each request in a timely manner.  Communicating internally & externally if necessary to create the project's prospect team members (internal stakeholders).  Informing the client of the internal proposed process and plans to meet the requirements and deliverables.  Solving any internal or external conflicts that may occur among the resources of the running project in order to meet the delivery date with the expected quality.  Communicating with the internal departments (translation, LE/DTP, VM, Finance, IT) to run the different phases according to the project's nature.  Recording the project's data in our status sheet/ online system TMS and tracking the progress accordingly.  Following up on the POs and matching them with our internal system/records.  Delivering the POs "clients" & invoices "freelancers" to the finance after confirming the rates and total amounts.  Assuring the customer satisfaction throughout the whole project process and following up with daily/weekly progress reports or conference calls.  Maintaining a healthy internal fruitful relation with our in-house and freelance resources to keep our production house stable and ready for challenges.  Attending conference calls and training sessions with the reviewers and language leads to assure that the latest client's instructions are followed.  Making sure that all the resources are using up to date TMs, Glossaries, and style guides of the on-going project/account.  Following up every 2 weeks at least on old customers with less working flow than their usual to guarantee a stable business relationship and solve any possible negative feedback which could have lead to seizing projects from us. 3- Responsibilities  The PM/PC is responsible for all the internal and external activities throughout the whole project period according to the defined scope. Also the PM Manger shares this responsibility and must/can interfere or support at any necessary stage. The rest of the involved department managers are also expected to act with full tolerance and support for any possible cooperation with the PM department and all communications should be recorded via emails or internal system (TMS). 4. Achievements I got a promotion during the first 6 months of work. I was project manager in charge of one of the oldest and most important client for our company and in the world (Google) company, and has successfully completed the implementation of all projects and also attend the meetings , conference calls with representatives of the company, and we still work with them until now. Also one of the biggest and Important projects, that I have handled with (Apple) company and we were working on IPhone Dictionary, the project duration was two months, and it consider one of the fundamental, that I am glad to handle it. Beside side and in the current time, I am the Deducted Project Manager for 40 client and a Backup PM for more than 8 clients. Also I am Senior PM in Google account, and consider as the best trouble shooter in GTT (Google Translation Tool), and I am fully informed with GTT process and Google Tools for the MLV Such as (VKD, FPADA, linguist Toolbox, Moravia Tool) and the needed Plugins such as Query Manger, also the LQE report process and Arbitration.

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